General Manager – Catbird

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Comprehensive health and welfare plans

401(k)

College savings plan

Employee stock purchase plan

Paid vacation

Paid holidays

Paid sick leave

family bonding leave

Adoption assistance

Complimentary stays at Hyatt properties worldwide

Discounted stays at Hyatt properties worldwide

free colleague meals during shifts

Transit passes

educational assistance

Job Description

Thompson Dallas proudly presents Catbird Rooftop, a vibrant and design-forward rooftop destination that showcases breathtaking views of the Dallas skyline. This premier location is celebrated not only for its stunning atmosphere but also for its commitment to delivering exceptional guest experiences, elevated dining, and an energetic yet sophisticated ambiance. Situated within the dynamic hospitality landscape of Dallas, Catbird Rooftop offers a unique blend of urban elegance and innovative culinary delights, making it a landmark destination for both locals and visitors seeking refined rooftop dining and entertainment options.

The General Manager role at Catbird Rooftop combines visionary leadership with meticulous operational management. Reporting directly to the Director of Restaurant, Bars, and Events, this position is pivotal in driving the restaurant’s overall success. The General Manager will lead all day-to-day operations, ensuring seamless execution of superior service standards and adherence to brand expectations. This role demands a hands-on leader who is well-versed in every aspect of the business, from menu knowledge to compliance regulations.

As the face of the establishment, the General Manager fosters a culture of hospitality rooted in warmth and personalized attention, engaging actively with guests to build loyalty and enhance satisfaction. Managing reservation strategies and table flow will be essential to maximize revenue and maintain the vibrant rooftop atmosphere synonymous with the Catbird brand.

Financial stewardship is a core responsibility, including analyzing sales and labor data against budgets and forecasts, driving revenue through innovative programming, and implementing cost-control measures. The General Manager cares deeply about the financial health of the operation and takes full ownership of profit and loss, ensuring sustainable growth.

Another critical aspect of the role is the leadership and development of a high-performing team. The General Manager recruits, hires, and nurtures talent within the hospitality sector, conducts performance reviews, leads daily team meetings, and upholds an inclusive, positive work culture that reflects the company’s core values of empathy, integrity, respect, inclusion, experimentation, and wellbeing.

Additionally, this role plays a key part in marketing and programming efforts by collaborating on seasonal plans, developing rooftop activations and themed events, and crafting creative initiatives that enhance Catbird Rooftop’s position as Dallas’s premier rooftop destination.

This full-time position requires flexibility in scheduling, including evenings, weekends, and holidays, to meet the dynamic demands of the business. The General Manager will embrace and champion Hyatt’s Purpose and Values, continually experimenting to improve and driving impactful results through leadership and diverse talent development.

Job Requirements

Minimum of 4 years of progressive food and beverage management experience
Proven leadership success in upscale, high-volume environments
Strong financial acumen and profit and loss management experience
High energy entrepreneurial mindset
Motivational leadership style
Excellent communication skills
Excellent organizational skills
Excellent administrative skills
Proficiency in Microsoft Word and Excel
Flexible work schedule including evenings, weekends, and holidays

Job Qualifications

Minimum of 4 years of progressive food and beverage management experience
Proven leadership success in upscale, high-volume environments
Strong financial acumen and profit and loss management experience
High energy, entrepreneurial mindset, and motivational leadership style
Excellent communication, organizational, and administrative skills
Proficiency in Microsoft Word and Excel
Flexible schedules including evenings, weekends, and holidays

Job Duties

Oversee all day-to-day operations with hands-on leadership presence
Ensure seamless execution of service standards and brand expectations
Maintain expert knowledge of menu items, beverages, and compliance standards
Partner with culinary leadership to deliver an elevated dining experience
Anticipate high-volume periods and adjust staffing and pacing accordingly
Cultivate a culture of hospitality focused on warmth and personalization
Actively engage with guests to build loyalty and ensure satisfaction
Oversee reservation strategy and table management to maximize revenue
Maintain an energetic rooftop atmosphere aligned with brand identity
Analyze daily sales and labor metrics against budget and forecast
Drive top-line revenue through programming and strategic initiatives
Maintain strong cost controls and manage payroll and tip distribution
Demonstrate strong profit and loss ownership and financial acumen
Recruit, hire, and develop high-performing hospitality teams
Conduct structured performance reviews and ongoing coaching
Lead daily pre-shift meetings and maintain team alignment
Foster a positive, inclusive, and high-energy culture
Collaborate on marketing plans and seasonal programming initiatives
Develop rooftop activations, themed events, and holiday experiences
Contribute creative ideas that position Catbird as a premier Dallas rooftop destination