Gravity Haus logo

General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $85,000.00 - $95,000.00
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Work Schedule

Rotating Shifts
Flexible
Weekend Shifts
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Benefits

Health Insurance
401(k) with Company Match
All-In Gravity Haus Membership
Adventure perks
Discounted stays
Gear rentals
Wellness programming

Job Description

Gravity Haus is a community-driven adventure lifestyle brand that operates hotels, restaurants, and curated experiences designed to empower a modern way of travel. The company has crafted distinctive spaces where both locals and travelers can connect, refuel, and enjoy play — all deeply rooted in the spirit of the outdoors and intentional living. Gravity Haus is known for its robust commitment to its core values, which guide its corporate culture, customer service, and ongoing growth. These values include 'Keep Growing,' 'Bring Others Along,' 'Create Powerful Moments,' 'Be "All-In" + Go the Distance,' and 'Make it Better than You Found It.' As part of its mission, Gravity Haus seeks to build an engaged community that thrives on adventure, sustainability, wellness, and authentic experiences. Joining Gravity Haus means becoming part of a team dedicated not only to operational excellence but also to positive local community impact and innovative hospitality practices.

We are actively looking for a highly motivated and experienced General Manager to lead and oversee the operations of one of our hotels. This full-time role offers a competitive salary ranging from $85,000 to $95,000 annually, plus bonus incentives tied to performance and business results. The General Manager will be entrusted with ensuring the smooth daily running of the hotel while fostering an exceptional guest experience and driving the company’s financial goals. This leadership position demands a professional who is operationally savvy, a natural team leader, and a passionate advocate for the brand’s adventurous spirit and values.

In this role, the General Manager will manage all aspects of hotel operations, including front office, housekeeping, maintenance, food and beverage offerings, and wellness or spa services. They will take charge of budget creation and financial monitoring to optimize profitability, oversee recruitment and training of staff, and ensure high service standards are consistently met. The position involves a hands-on approach in community engagement, representing the hotel as a vibrant hub through event oversight and local partnerships. The ideal candidate will possess exceptional communication skills, proven hospitality leadership experience (preferably 7+ years), and a dedication to driving operational and financial success in boutique or lifestyle hotel settings. A passion for outdoor recreation and sustainability aligns seamlessly with the Gravity Haus brand ethos.

Overall, this role is designed for a dynamic individual who is ready to inspire a motivated team, cultivate exceptional guest loyalty, and continually innovate hospitality practices. The General Manager will play a pivotal role in realizing the company’s vision of creating powerful moments for guests and contributing to thriving community life while maintaining the highest operational standards. This is an outstanding opportunity for a professional who embodies an entrepreneurial mindset, thrives under multifaceted demands, and seeks meaningful impact within a cutting-edge lifestyle hospitality brand.

Job Requirements

  • Ability to stand and work on feet for extended periods
  • ability to lift and carry up to 40 lbs
  • flexibility to work varied shifts including nights, weekends, and holidays
  • proven experience as a general manager or senior hotel leader
  • strong financial acumen
  • excellent communication skills
  • highly organized and solutions-oriented
  • proficiency with property management systems and hotel technology
  • passion for outdoor recreation and wellness
  • flexible schedule availability
  • professional and entrepreneurial mindset

Job Qualifications

  • Proven experience as a General Manager or senior hotel leader with a strong track record in hospitality operations for 7+ years
  • demonstrated success in fast-paced, boutique, lifestyle, or experiential hotel environments
  • wellness or food and beverage experience is a plus
  • strong financial acumen including budget management, forecasting, labor planning, and cost control
  • exceptional leadership, team-building, and talent development skills
  • excellent communication and interpersonal skills
  • highly organized and solutions-oriented with the ability to manage multiple priorities effectively
  • experience with sales and marketing strategies to drive revenue and brand visibility
  • proficiency with property management systems, hotel technology platforms, and MS Office or Google Suite
  • passion for outdoor recreation, sustainability, wellness, and delivering meaningful guest experiences
  • flexible schedule with availability on evenings, weekends, and holidays
  • professional, polished, and entrepreneurial mindset
  • bachelor’s degree preferred or equivalent work experience considered

Job Duties

  • Manage day-to-day hotel operations including front office, housekeeping, maintenance, food and beverage, and spa or wellness services
  • ensure seamless guest experiences while maintaining high standards of service and operational efficiency
  • monitor and achieve revenue targets, control costs, and prepare detailed financial reports
  • develop and execute budgets, forecasts, and strategic initiatives to optimize profitability
  • recruit, train, and mentor hotel staff to create a cohesive, motivated team
  • foster a culture of accountability, continuous improvement, and exceptional service delivery
  • champion customer service excellence by implementing service standards, handling guest complaints promptly and professionally, and ensuring high levels of guest satisfaction and loyalty
  • collaborate with marketing and sales teams to promote the property, attract business, and grow local membership
  • drive sales of additional amenities, services, and local event offerings
  • represent Gravity Haus within the local community by building relationships with businesses, local government, and industry leaders
  • actively promote the hotel as a hub for community engagement and events
  • own the performance of the property’s membership base, including member experience, engagement, retention, and growth
  • oversee the planning and execution of engaging community gatherings and events
  • ensure the property is well-maintained, safe, and compliant with all regulations
  • oversee capital improvement projects and maintain property standards
  • meet or exceed targets in local membership growth and retention, event quality and participation, operational efficiency, and employee, guest, and member satisfaction

Job Criteria

Experience

Expert Level (7+ years)


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