General Manager

Crestline Hotels & Resorts is a distinguished hospitality management company known for its commitment to excellence and innovative approach to hotel operations. Specializing in managing premier hotels and resorts across North America, Crestline combines strategic industry expertise with an unwavering dedication to guest satisfaction and operational efficiency. With a portfolio that encompasses a variety of upscale properties, the company fosters an environment where both guests and associates thrive, leveraging technology, skilled leadership, and tailored service models to maintain and grow market presence. Crestline Hotels & Resorts prides itself on its ability to empower its team members, ensuring each property operates at peak performance while delivering memorable guest experiences.

Currently, Crestline Hotels & Resorts is seeking a dynamic and experienced General Manager for a new construction property opening in Allentown. This critical leadership role focuses on steering a multi-million dollar business unit to sustained success through strong guidance, strategic planning, and exceptional customer service initiatives. The General Manager will play a vital role in balancing hands-on operational management with long-term strategic goals, driving a cohesive team culture, and aggressively expanding market share against local competition.

The role is designed for a leader who excels in fast-paced environments and thrives on developing and maximizing the potential of their associates. As the General Manager, you will be expected to establish strong relationships with hotel ownership, key hotel leaders, staff members, and corporate partners. You will act as the primary point of contact and decision-maker, responsible for aligning property goals with corporate standards while fostering an environment that promotes growth, innovation, and exemplary service.

Key responsibilities include maintaining a strong focus on Crestline's core success measures such as Revenue Index, Flex/Flow, and Guest Satisfaction, with a goal to immediately influence and improve these metrics upon taking the helm. Developing a comprehensive staff optimization plan within the first 30 days is essential to ensure every team member and leader clearly understands their mission and is equipped with the necessary tools to deliver industry-leading service and satisfaction. Establishing positive relationships with all sales personnel, including onsite and regional sales leadership, along with corporate marketing, is imperative for strengthening brand presence and driving revenue.

To excel in this position, candidates must bring substantial hotel management experience, preferably with a background in premium brands such as Hilton, Hyatt, Marriott, or IHG. Advanced proficiency in computer and office skills is required to manage communications effectively and analyze operational reports, spreadsheets, and databases. Experience with hotel information and accounting systems relevant to the brand is also crucial to monitor and adjust financial and operational metrics successfully.

Crestline Hotels & Resorts is an Equal Opportunity Employer and an Affirmative Action Employer, committed to fostering a diverse, inclusive workforce. All qualified applicants will receive full consideration for employment regardless of race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.