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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $49,000.00 - $73,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
Crestline Hotels & Resorts is a distinguished hospitality management company known for its commitment to excellence and innovative approach to hotel operations. Specializing in managing premier hotels and resorts across North America, Crestline combines strategic industry expertise with an unwavering dedication to guest satisfaction and operational efficiency. With a portfolio that encompasses a variety of upscale properties, the company fosters an environment where both guests and associates thrive, leveraging technology, skilled leadership, and tailored service models to maintain and grow market presence. Crestline Hotels & Resorts prides itself on its ability to empower its team members, ensuring each property operates... Show More
Job Requirements
- 2+ years of General Manager experience in a Select Service Hotel or 4+ years as an Assistant General Manager
- Proficiency in computer and office software including email, spreadsheets, and databases
- Experience with hotel information and accounting systems
- Strong leadership and team management skills
- Ability to communicate effectively with ownership, corporate staff, and sales teams
- Capability to analyze financial and operational reports
- Availability to work in Allentown location
- Commitment to Crestline Hotels & Resorts’ core success measures and customer service initiatives
Job Qualifications
- Previous 2+ years of General Manager experience within a busy Select Service Hotel or 4+ years as an Assistant General Manager
- Experience with premium hotel brands such as Hilton, Hyatt, Marriott, or IHG highly preferred
- Proficiency with hotel information systems and accounting systems pertinent to the brand
- Strong computer and office skills including effective email communication and data analysis using spreadsheets and databases
- Proven leadership ability in managing multi-million dollar hotel operations
- Excellent interpersonal and relationship-building skills
- Ability to work in a fast-paced, dynamic environment
Job Duties
- Focus on Crestline's key success measures such as Revenue Index, Flex/Flow, and Guest Satisfaction to improve performance
- Develop and implement a staff optimization plan within the first 30 days to ensure leaders and associates are fully prepared to deliver exceptional service
- Build and maintain relationships with hotel ownership and corporate staff within the first 30 days
- Establish positive relationships with all sales personnel including onsite Sales, Regional Director of Sales, and corporate Sales & Marketing Leadership
- Balance strategic planning with hands-on execution on the hotel floor in a fast-paced environment
- Monitor and manage the hotel’s operational and financial performance for sustainable growth
- Maximize associate potential through coaching, training, and team development
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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