General Manager

Noblesville, IN, US|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $69,564.00 - $82,085.00

Benefits

Employee Referral Program

bonus program

Merit Increase

Paid vacation

Flex Days

401k with Employer Contribution

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

long-term disability

short-term disability

accident insurance

critical illness insurance

Job Description

MHG Hotels LLC is a prominent player in the hospitality industry, renowned for managing and operating a diverse portfolio of hotels committed to excellence in guest service and operational efficiency. With a strong focus on maintaining high-quality standards across all properties, MHG Hotels LLC emphasizes creating memorable experiences for travelers and vacationers alike. The company nurtures a culture that values integrity, teamwork, and continuous improvement, striving to be a leader in hotel management through innovation and exceptional customer care.

The General Manager role at MHG Hotels LLC is pivotal in delivering superior guest experiences and operational success. This posit... Show More

Job Requirements

High school diploma or equivalent
Proven experience in hotel management
Ability to work days, nights, weekends, and holidays
Ability to stand, walk, and sit for extended periods during shifts
Ability to read and verify information in various formats
Ability to grasp, turn, and manipulate objects of varying size and weight
Ability to move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance
Clean professional appearance
Strong interpersonal and communication skills
Commitment to guest satisfaction and operational excellence

Job Qualifications

Hotel management experience required
Hospitality degree preferred
Proven leadership skills
Strong financial acumen including understanding of P&L statements
Excellent interpersonal and communication skills
Ability to manage multiple departments effectively
Experience in strategic planning and operational management
Skilled in conflict resolution and guest service recovery

Job Duties

Be responsible for all aspects of hotel operations, day-to-day staff management, and guests
Ensure compliance with SOP's, policies, procedures, and service standards
Handle guest complaints and oversee service recovery process
Manage budget and ensure revenue and guest satisfaction goals are met
Ensure all decisions are in the best interests of the hotel and ownership company
Develop short, and long-term strategic goals for performance improvement
Need to understand the P&L statements and have the ability to react with impactful strategies
Meet all report deadlines daily, weekly, and at month end
Work closely with the VP of Revenue Management, and the VP of Sales to maximize room yield and hotel revenue
Oversee and manage all departments and work closely with department heads daily
Be responsible for occupational health, fire, and life safety
Utilize interpersonal and communication skills to lead, influence and encourage others, leading by example
Advocate sound financial/business decisions achieve goals and maximize revenue, and achieve profitability
Encourage and build mutual trust, respect, and cooperation among team members
Serve as a role model to demonstrate appropriate behaviors
Strive to improve service performance
Communicate clear and consistent message regarding processes throughout all departments
Develops specific goals and plans to prioritize, organize, standards and meeting the expectations of customers on a daily basis
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge and skills

Job Location

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