General Liability - Senior Claims Adjuster

Gallagher Bassett is a leading provider in claims management services, known for its unwavering commitment to helping people during their most challenging times. With a rich legacy spanning over 95 years, Gallagher Bassett stands as a trusted partner in the insurance industry, delivering precise, empathetic, and actionable support to clients across diverse sectors. The company operates as an expert in navigating complex claims scenarios, providing clarity, advocacy, and solutions that make significant differences in the lives and businesses of its clients. As a part of the Gallagher family, employees are immersed in a culture that values teamwork, integrity, and purposeful leadership, creating an environment where curiosity and collaboration are encouraged and celebrated.

This position is centered around the role of a Claims Adjuster within the U.S. jurisdiction, offering a fully remote work opportunity. This role is critical in assessing, managing, and resolving various types of claims, including complex commercial general liability claims predominantly in the restaurant and retail industries. An effective Claims Adjuster at Gallagher Bassett combines analytical skills, regulatory knowledge, and exceptional customer service to ensure claims are handled ethically, efficiently, and aligned with client expectations and corporate policies.

The Claims Adjuster will take on responsibilities that include investigating claims to determine exposure, strategizing appropriate resolution courses, and interacting extensively with all involved parties to ensure seamless claims processing. This person must exhibit empathy and professionalism, representing the clients with excellence throughout each stage of the claims lifecycle. The role demands sound judgment in balancing risk, regulatory compliance, and client satisfaction while maintaining detailed documentation and timely communication.

Candidates who thrive in this position typically possess a robust background in claims management, especially with claims related to commercial premises, slip and fall incidents, litigation, and tendering claims within the U.S. market. Active adjusters’ licenses corresponding to the states in which the claims are managed are mandatory, underscoring the professional rigor and compliance integral to this role.

Gallagher Bassett offers a comprehensive compensation package that balances competitive salary expectations with a wealth of benefits designed to support employees’ health, financial wellbeing, and personal development. Medical, dental, and vision plans are available from the first day of employment, supplemented by life and accident insurance, 401(k) plans with Roth options, and tax-advantaged accounts. Additional perks include paid parental leave, educational expense reimbursement, digital mental health services such as Talkspace, and flexible work schedules, reflecting the organization’s commitment to work-life balance and continuous learning.

Inclusivity and diversity are foundational to Gallagher Bassett’s ethos, promoting equal employment opportunities and prohibiting discrimination based on a wide spectrum of protected characteristics. The company strives to nurture an environment where every employee's unique perspectives and talents are respected and encouraged, ultimately fostering innovation and excellence in client service.

Joining Gallagher Bassett as a Claims Adjuster means becoming part of a mission-driven team dedicated to making a substantive impact in the claims and insurance industry. It offers a distinctive opportunity for individuals keen on applying their expertise in a supportive, professional setting that values ethical decision-making, client partnership, and personal growth.