GCU Hotel - Rooms Division Manager

Phoenix, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Job Description

This position is within a dynamic hospitality environment encompassing both the GCU Hotel and the Discover Dorm-Cypress Hall. The establishment is committed to providing exceptional service and maintaining high standards of cleanliness and guest satisfaction across multiple operational areas including Housekeeping, Laundry, Public Areas, and Guest Reception. The employer values leadership, effective communication, and a high level of operational competency to ensure smooth and efficient service delivery in all guest-facing and support areas. The roles interact closely with Front Desk and Hotel Operations Management to maintain flawless daily operations and customer experiences.

The role of Housekeeping Supervisor demands vigilant ... Show More

Job Requirements

Must be fluent in English with the ability to read and write
Must have work authorization documents for United States
High school diploma
Minimum two years experience in customer service or hospitality industry
Ability to work a flexible schedule including nights, weekends and holidays
Must successfully pass background checks

Job Qualifications

High school diploma
Minimum two years experience in customer service or hospitality industry
Experience as a supervisor or manager preferred
Fluency in English with ability to read and write
Ability to successfully pass background checks
Flexible schedule including nights, weekends and holidays

Job Duties

Responsible for daily staff supervision for Housekeeping, Laundry, Public Areas, and Guest Reception operations
Supervise daily cleaning of guestrooms, public areas and laundry areas in multiple locations ensuring all staff meet quality standards
Assign housekeeping room attendants for multiple locations daily to ensure guest rooms are prepared to meet early check-in requests and all rooms are cleaned by an agreed upon arrival time
Develop and implement guest service initiatives and standards to enhance the overall guest experience
Evaluate and implement technology solutions to streamline operations and improve guest communication
Work closely with Front Desk in keeping room status reports up to date
Obtain vacancy, arrivals, departure, and special requests forms from Guest Reception and assign to staff as needed
Conduct daily checks of rooms to ensure cleanliness and timing standards are met
Check for items in need of repair and report to Hotel Operations Manager
Address and correct maintenance issues, staff shortages, and equipment needs
Ensure all department work scheduling meets adequate staffing levels
Follow operational and shift change procedures
Follow lost and found procedures ensuring all items are labelled and logged
Greet guests and respond to guest concerns and requests
Provide input regarding employee performance issues
Complete monthly linen and supply inventory when requested
Assist in laundry and housekeeping as needed
Perform other duties as assigned

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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