Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $33.87
Benefits
Medical insurance
flexible spending accounts
401(k) Plan
Paid Time Off
sick leave
Life insurance
Disability Coverage
Job Description
San Jose Marriott, located at 301 South Market Street in San Jose, California, is a prominent hotel within the Marriott International portfolio, known for its commitment to delivering exceptional guest experiences through quality service and hospitality. As a part of Marriott Hotels, the San Jose Marriott upholds the tradition of excellence and innovation that Marriott International is famous for, catering to both business and leisure travelers with a range of amenities and services designed to make every stay memorable. Marriott International is a global leader in the hospitality industry, operating a broad portfolio of hotels ranging from luxury to premium... Show More
Job Requirements
- High school diploma or equivalent GED
- at least one year of related work experience
- no supervisory experience required
- ability to stand or walk for extended periods
- ability to lift and move objects weighing up to 25 pounds
- flexibility to work full-time schedule
- strong communication skills
- commitment to safety and confidentiality
- legal authorization to work in the United States
Job Qualifications
- High school diploma or equivalent GED
- minimum one year of related work experience
- knowledge of front desk operations and guest services
- strong communication and interpersonal skills
- ability to handle multiple tasks in a fast-paced environment
- basic computer proficiency
- customer service orientation
- teamwork and collaboration skills
- adherence to company policies
Job Duties
- Complete designated cashier and closing reports in the computer system
- review employee shift logs and daily memos and document relevant information
- contact appropriate personnel or departments (e.g., bell staff, housekeeping) to resolve guest calls, requests, or issues
- process guest check-ins by confirming reservations, verifying guest identity, requesting payment method, assigning rooms, and issuing room keys
- sell rooms to walk-in guests based on availability
- ensure rates comply with market standards and document exceptions
- scan and post charges from various points of sale to room accounts
- assist management with employee training, evaluations, coaching, discipline, and motivation
- report accidents, injuries, and unsafe work conditions
- comply with company policies, maintain professional appearance, confidentiality, and protect company assets
- greet and recognize guests per company standards, anticipate and fulfill service needs, thank guests warmly
- use clear professional language and proper telephone protocols
- cultivate positive working relationships
- ensure quality standards compliance
- stand, sit, or walk for extended periods
- move and lift objects up to 25 pounds without assistance
- perform other reasonable duties as assigned
Job Location
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