Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $70,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Life insurance
401(k) with Company Match
Paid vacation
paid holiday
Paid sick time
employee perks
Job Description
Beauport Hotel is a premier waterfront destination located on the picturesque North Shore of Massachusetts. Known for its stunning views and welcoming atmosphere, this hotel provides guests with a memorable experience from the moment they book their stay to their final morning departure. As a boutique hotel, Beauport prioritizes thoughtful, personalized service tailored to meet the unique needs of every guest. It offers a wide range of amenities and exceptional customer care, making it an attractive choice for travelers seeking comfort and quality by the sea.
The Beauport Hotel values excellence in hospitality and strives to maintain its reputation by continuously enhancing the guest experience. This commitment is reflected in the team-oriented culture and the leadership that drives each department. Currently, the hotel is seeking an experienced Front Office Manager to lead the Front Desk, Reservations, and Night Audit teams. This is a key role responsible for ensuring the smooth and efficient operation of front office activities, maintaining high standards of guest service, and overseeing the daily functions that contribute to a seamless stay for hotel guests.
The Front Office Manager will play a critical role in shaping guests' first and last impressions of the hotel. This hands-on leadership position involves supervising staff, managing guest services, and coordinating with other hotel departments such as Housekeeping to ensure that guest rooms and special requests are handled promptly and correctly. The manager will implement and uphold department standards, handle scheduling and training, and maintain operational quality throughout all shifts. Additionally, the role demands attention to detail in front desk procedures, reservation accuracy, inventory management, and nightly audits.
This position requires a strategic approach to leadership and guest service excellence. The successful candidate will have the opportunity to shape the guest experience directly and contribute to the hotel’s reputation for personalized and thoughtful hospitality. Moreover, the role offers a competitive salary range of $60,000 to $70,000 annually, based on experience, as well as a comprehensive benefits package.
Working within a well-established hospitality group like Beauport Hospitality Group ensures access to ongoing support, innovative tools, and a collaborative work environment. Employees are part of a diverse team that values inclusivity and equal opportunity, encouraging personal growth and professional achievement. The Front Office Manager will be expected to foster a positive work environment, ensuring the front office team operates smoothly and guests’ needs are met with professionalism and care.
If you are passionate about hotel management with a knack for leadership and customer service, and you thrive in a dynamic, guest-focused environment, this position offers a fantastic career opportunity. As a Front Office Manager, you will help bring the hotel’s vision to life every day by creating moments that guests remember fondly long after their stay.
The Beauport Hotel values excellence in hospitality and strives to maintain its reputation by continuously enhancing the guest experience. This commitment is reflected in the team-oriented culture and the leadership that drives each department. Currently, the hotel is seeking an experienced Front Office Manager to lead the Front Desk, Reservations, and Night Audit teams. This is a key role responsible for ensuring the smooth and efficient operation of front office activities, maintaining high standards of guest service, and overseeing the daily functions that contribute to a seamless stay for hotel guests.
The Front Office Manager will play a critical role in shaping guests' first and last impressions of the hotel. This hands-on leadership position involves supervising staff, managing guest services, and coordinating with other hotel departments such as Housekeeping to ensure that guest rooms and special requests are handled promptly and correctly. The manager will implement and uphold department standards, handle scheduling and training, and maintain operational quality throughout all shifts. Additionally, the role demands attention to detail in front desk procedures, reservation accuracy, inventory management, and nightly audits.
This position requires a strategic approach to leadership and guest service excellence. The successful candidate will have the opportunity to shape the guest experience directly and contribute to the hotel’s reputation for personalized and thoughtful hospitality. Moreover, the role offers a competitive salary range of $60,000 to $70,000 annually, based on experience, as well as a comprehensive benefits package.
Working within a well-established hospitality group like Beauport Hospitality Group ensures access to ongoing support, innovative tools, and a collaborative work environment. Employees are part of a diverse team that values inclusivity and equal opportunity, encouraging personal growth and professional achievement. The Front Office Manager will be expected to foster a positive work environment, ensuring the front office team operates smoothly and guests’ needs are met with professionalism and care.
If you are passionate about hotel management with a knack for leadership and customer service, and you thrive in a dynamic, guest-focused environment, this position offers a fantastic career opportunity. As a Front Office Manager, you will help bring the hotel’s vision to life every day by creating moments that guests remember fondly long after their stay.
Job Requirements
- Must have a bachelor's degree or equivalent experience
- Minimum two years of hotel experience with at least one year in front office management or supervision
- Experience in a boutique hotel environment preferred
- Proficient in Front Desk, Reservations, and Night Audit procedures
- Knowledge of Microsoft Office
- Experience with hotel Property Management Systems such as RoomMaster
- Experience with Point-of-Sale system troubleshooting
- Familiarity with hotel rewards programs
- Effective communication in English
- Flexible availability including weekends, holidays, and varying shifts
- Ability to stand for long periods
- Ability to lift up to 30 lbs
- Must maintain a positive and professional demeanor
Job Qualifications
- Bachelor's degree preferably in Hospitality Management or equivalent experience
- At least two years of experience in a hotel with one or more years in a management or supervisory role in Front Office operations
- Working knowledge of Front Desk, Reservations, and Night Audit operations
- Experience with Microsoft Office and hotel Property Management Systems such as RoomMaster
- Experience with Point-of-Sale systems
- Familiarity with hotel rewards programs such as STASH
- Effective verbal and written communication skills in English
- Ability to work a flexible schedule including weekends, holidays, and varying shifts
- Ability to lead and work cohesively as part of a team
- Sound judgement and problem-solving skills
- Exceptional customer service and interpersonal skills
- Self-motivated and self-directed
Job Duties
- Oversee Front Desk, Reservations, and Night Audit operations, ensuring accuracy, proper procedures, and seamless shift transitions
- Implement and maintain department standards
- Hire and train all new staff, in collaboration with the Director of Guest Services
- Ensure all staff are trained and prepared to create memorable guest experiences
- Monitor and manage staff, coaching when necessary
- Schedule staff adequately to maintain excellent service to guests at all times
- Oversee the reservations process, ensuring accurate bookings, rate application, and inventory management across all channels
- Oversee the nightly audit process, ensuring accurate reconciliation of daily transactions and timely reporting
- Monitor daily operations, ensuring checklists are followed and each shift is ready with promotional offers, VIP guests, and special event arrivals
- Communicate with Housekeeping to ensure guest rooms and special requests meet standards and are ready for check-in
- Respond to guests' needs and requests promptly and efficiently
- Handle guests' complaints and questions, providing exceptional customer service
- Manage performance reviews with the staff
- Maintain the lobby and sitting area, including coffee, beverages, and snacks
- Follow proper cash handling procedures and reconcile charges applied to guest receipts
- Maintain a positive work environment
- Attend weekly meetings as necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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