Front Office Manager

Mandarin Oriental New York is a part of the prestigious Mandarin Oriental Hotel Group, renowned globally for its exceptional luxury hotels, resorts, and residences located in prime destinations. The Group is celebrated for blending legendary service inspired by Asian heritage with modern luxury experiences to create some of the world’s most coveted properties. Mandarin Oriental New York exemplifies this philosophy with its seamless fusion of modern design and stylish oriental flair. The hotel features 244 elegant guestrooms and suites, each offering breathtaking views of Manhattan and Central Park, complemented by Five-Star hospitality standards. Guests can indulge in luxurious amenities such as the MO Lounge, all-day dining with panoramic views of the Manhattan skyline, a 14,500 square-foot Five-Star Mandarin Oriental Spa, and a state-of-the-art fitness center that includes a 75-foot lap pool. Furthermore, the hotel offers premium meeting and event spaces, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park, making it a prime destination not only for leisure but also for business and social gatherings.

The Front Office Manager position at Mandarin Oriental New York is an integral leadership role within the Front Office Department. Based in the heart of New York City, the Front Office Manager is charged with supervising, delegating, supporting, and leading the Front Office team in accordance with the hotel’s high standards and objectives. The role demands a hands-on approach, ensuring a warm and genuine experience for guests from arrival through departure. The Front Office Manager also serves as the Manager on Duty, responsible for overseeing operations, staffing, and guest relations during their shifts. Reporting directly to the Director of Front Office, this role is pivotal in maintaining the legendary quality experience that Mandarin Oriental guests expect.

The ideal candidate thrives in a collaborative team environment, demonstrating integrity, respect, and responsible leadership. This position requires excellent multitasking abilities and the capacity to manage various operational aspects simultaneously, including human resources responsibilities like training, counseling, and disciplinary actions for Front Office staff. The Front Office Manager is expected to maintain high standards in personal hygiene, behavior, and grooming amongst the team members, ensuring that all employees reflect the luxury brand's image and values.

Handling guest complaints and feedback with diplomacy and efficiency is a key component of the role, ensuring that any issues are resolved promptly while maintaining guest satisfaction. The Front Office Manager will also maintain front office records, including up-to-date information on rates, promotional programs, special benefits, and hotel details, contributing to seamless communication both internally and with guests. Coordination with other hotel departments is essential, requiring strong teamwork and cooperation to ensure an outstanding guest experience.

This role offers the unique opportunity to be part of a globally recognized luxury hotel group that values continuous learning and development. Mandarin Oriental New York provides its employees with comprehensive career growth programs, wellness benefits, and competitive salaries. With a salary range of $80,000 to $85,000 yearly, the Front Office Manager position comes with a competitive benefits package including health, dental, vision insurance, and retirement plans. Additionally, the MOstay program offers colleagues complimentary and discounted stays at Mandarin Oriental properties worldwide, promoting a strong sense of community and belonging.

Working as a Front Office Manager at Mandarin Oriental New York means embodying the spirit of exceptional service and luxury hospitality. If you are passionate about leading a dedicated team, creating memorable guest experiences, and advancing your career with one of the most respected hotel groups in the world, this role provides an exciting and rewarding opportunity.