Job Overview
Employment Type
Full-time
Compensation
Salary
Range $62,400.00 - $67,000.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health benefits including medical, dental, and vision
Individual retirement account
Commuter Benefits
Paid vacation and sick leave
Job Description
Original X Productions (OGX) is a global leader in location-based entertainment experiences, specializing in immersive and engaging attractions such as The FRIENDS Experience and Hershey Super Sweet Adventure. OGX is known for delivering high-quality, dynamic entertainment that captivates fans and visitors from around the world by combining storytelling, technology, and authentic brand experiences. As a company committed to innovation and excellence in the entertainment industry, OGX operates with a strong focus on guest satisfaction, operational efficiency, and team development. The company promotes a culture of inclusivity and creativity, welcoming diverse talent to contribute to its mission of creating memorable experiences for audiences of all ages.
OGX is currently seeking a Front of House Manager to oversee the Retail and Food & Beverage operations at The FRIENDS Experience in New York. This full-time role is integral to ensuring the delivery of world-class commercial products and guest services in a fast-paced, entertainment-driven environment. The position offers an annual salary range of $62,400 to $67,000, reflecting the experience and leadership skills expected. The Front of House Manager will be responsible for managing day-to-day operations, leading a team of supervisors and frontline staff, and maintaining high standards across both retail and café operations.
In this role, the Front of House Manager will play a critical part in enhancing guest experiences by implementing and promoting hospitality policies and maintaining the venue’s prime condition. They will lead by example with hands-on involvement in operational tasks and team leadership, fostering an engaging and positive workplace environment that motivates staff and creates memorable visitor interactions. With a focus on accountability and excellent service delivery, this manager will coach and develop employees while ensuring compliance with food safety and health regulations.
Key responsibilities include recruiting and training commercial staff, managing inventory and procurement to optimize stock and control costs, and developing strategic sales initiatives to maximize revenue growth in both retail and café sectors. By partnering with creative teams, the Front of House Manager will also contribute to the design of seasonal beverage menus and the continuous improvement of store layout and overall operational efficiency. This position demands strong communication, organizational skills, and the ability to thrive under pressure, providing a rewarding opportunity for professionals passionate about hospitality and entertainment retail management.
OGX is currently seeking a Front of House Manager to oversee the Retail and Food & Beverage operations at The FRIENDS Experience in New York. This full-time role is integral to ensuring the delivery of world-class commercial products and guest services in a fast-paced, entertainment-driven environment. The position offers an annual salary range of $62,400 to $67,000, reflecting the experience and leadership skills expected. The Front of House Manager will be responsible for managing day-to-day operations, leading a team of supervisors and frontline staff, and maintaining high standards across both retail and café operations.
In this role, the Front of House Manager will play a critical part in enhancing guest experiences by implementing and promoting hospitality policies and maintaining the venue’s prime condition. They will lead by example with hands-on involvement in operational tasks and team leadership, fostering an engaging and positive workplace environment that motivates staff and creates memorable visitor interactions. With a focus on accountability and excellent service delivery, this manager will coach and develop employees while ensuring compliance with food safety and health regulations.
Key responsibilities include recruiting and training commercial staff, managing inventory and procurement to optimize stock and control costs, and developing strategic sales initiatives to maximize revenue growth in both retail and café sectors. By partnering with creative teams, the Front of House Manager will also contribute to the design of seasonal beverage menus and the continuous improvement of store layout and overall operational efficiency. This position demands strong communication, organizational skills, and the ability to thrive under pressure, providing a rewarding opportunity for professionals passionate about hospitality and entertainment retail management.
Job Requirements
- 3+ years of leadership experience in the operation of a successful revenue-generating restaurant, cafe, or retail shop
- Bachelor’s degree or equivalent experience
- Must possess or be able to obtain a valid NYS food handlers certificate
- Must possess or be able to obtain a valid FDNY S-95 certificate
- Ability to maintain composure under pressure and enjoy a fast-paced environment
- Exceptional communication skills, both written and verbal
- Organized and detail oriented
- Ability to multitask effectively
- Ability to work weekends and holidays
Job Qualifications
- Bachelor’s degree or equivalent experience
- 3+ years of leadership experience in successful revenue-generating restaurant, cafe, or retail operations
- Strong communication skills, both written and verbal
- Experience in staff training and development
- Ability to work effectively in a fast-paced environment
- Proven skills in sales strategy development
- Organizational and multitasking abilities
Job Duties
- Implement, train, and promote guest experience policies within the venue
- Ensure property is well maintained and in working order
- Schedule team members in the Cafe and Retail shop
- Recruit, interview, and hire commercial staff
- Assist in staff training and creation of reference materials
- Enforce rules and uphold accountability within the commercial team
- Oversee procurement and maintain optimal stock levels
- Manage inventory and conduct stock audits
- Enforce food safety regulations and conduct inspections
- Develop strategies to maximize revenue and analyze sales data
- Manage Cost of Goods to meet budget
- Ensure compliance with local health regulations
- Collaborate on seasonal drink menu creation
- Manage retail stock ordering with Retail Buyer
- Conduct monthly retail inventory counts
- Maintain clean and organized retail space
- Develop sales strategies and incentives
- Monitor third party vendors and operators
- Implement store layout updates
- Assist with company projects and any assigned duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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