Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Hotel and other Travel discounts
Medical
Dental
Vision
Life insurance
Supplemental Insurance
Long/Short Term Disability
401-K
Professional development opportunities
Competitive Compensation plus incentives
Job Description
Chartwell Hospitality is a leading hospitality company known for its commitment to delivering exceptional guest experiences and fostering a positive work environment for its staff. The company operates a range of hotels and resorts that emphasize quality service, operational excellence, and a strong sense of community. Chartwell Hospitality is dedicated to maintaining high standards through well-trained and motivated teams who prioritize guest care and satisfaction. The organization values leadership that encourages professional growth, innovation, and teamwork, making it a preferred employer in the hospitality sector.
The role of Front Desk Manager at Chartwell Hospitality is a critical leadership position responsible for overseeing and managing the Front Desk operations to ensure smooth and efficient service delivery. In this role, you will lead a team that handles guest interactions with the utmost care and professionalism, guaranteeing an impeccable guest experience. Your leadership will be integral to achieving the profit goals of the establishment by expertly managing daily revenue and expenses, minimizing losses, and maximizing profit.
As Front Desk Manager, you will attend to special guest and group needs with confident graciousness, resolving complex issues that require tact and skill. You will create and nurture an environment that attracts motivated individuals eager to learn, excel, and grow within the company. Your ability to empower and coach your team throughout their employment lifecycle will be essential to maintaining a high level of staff engagement and performance. Additionally, you will act as Manager on Duty when required, ensuring that all operational aspects are well-managed during your shift.
This position demands a strong foundation in hospitality industry knowledge, supervisory experience, and excellent communication skills. You will be expected to handle cash and credit transactions proficiently, operate office equipment, and use Microsoft Office and Excel effectively. Your role is pivotal in maintaining operational smoothness and budget compliance while fostering a team-oriented culture that values development and excellence. Chartwell Hospitality offers competitive compensation, including incentives, along with comprehensive benefits such as medical, dental, vision, life insurance, supplemental insurance, disability coverage, 401-K, professional development opportunities, and travel discounts.
The role of Front Desk Manager at Chartwell Hospitality is a critical leadership position responsible for overseeing and managing the Front Desk operations to ensure smooth and efficient service delivery. In this role, you will lead a team that handles guest interactions with the utmost care and professionalism, guaranteeing an impeccable guest experience. Your leadership will be integral to achieving the profit goals of the establishment by expertly managing daily revenue and expenses, minimizing losses, and maximizing profit.
As Front Desk Manager, you will attend to special guest and group needs with confident graciousness, resolving complex issues that require tact and skill. You will create and nurture an environment that attracts motivated individuals eager to learn, excel, and grow within the company. Your ability to empower and coach your team throughout their employment lifecycle will be essential to maintaining a high level of staff engagement and performance. Additionally, you will act as Manager on Duty when required, ensuring that all operational aspects are well-managed during your shift.
This position demands a strong foundation in hospitality industry knowledge, supervisory experience, and excellent communication skills. You will be expected to handle cash and credit transactions proficiently, operate office equipment, and use Microsoft Office and Excel effectively. Your role is pivotal in maintaining operational smoothness and budget compliance while fostering a team-oriented culture that values development and excellence. Chartwell Hospitality offers competitive compensation, including incentives, along with comprehensive benefits such as medical, dental, vision, life insurance, supplemental insurance, disability coverage, 401-K, professional development opportunities, and travel discounts.
Job Requirements
- Four-year college degree or equivalent education or experience
- Two to three years in a related hotel company position
- Discipline-specific hospitality industry knowledge
- Supervisory experience
- Excellent verbal and written English communication skills
- Ability to handle cash or credit transactions
- Proficiency with Microsoft Office and Excel
- Knowledge of general office equipment and cash register operation
Job Qualifications
- Four-year college degree or equivalent education or experience
- Two to three years in a related hotel company position
- Discipline-specific hospitality industry knowledge
- General hotel department knowledge
- Supervisory experience
- Excellent verbal and written English communication skills
- Proficiency in Microsoft Office and Excel
- Ability to handle cash or credit transactions
- Knowledge of general office equipment and cash register operation
- Second language skills helpful
Job Duties
- Oversee and manage the Front Desk to ensure efficient operations and impeccable guest care
- Attend to guest and group special needs and solve tricky problems with confident graciousness
- Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit
- Skillfully manage the Front Desk staff by creating an environment where motivated people want to join, learn, do their best, and advance
- Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle
- Act as Manager on Duty when duty calls
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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