Front Desk Agent

Comfort Inn University Missoula is a renowned hotel located in Missoula, Montana, known for its commitment to providing outstanding hospitality and exceptional guest experiences. As part of the Choice Hotels family, Comfort Inn University offers a warm, welcoming environment with modern amenities to travelers visiting for business or leisure. The hotel operates around the clock, 24 hours a day, seven days a week, and 365 days a year, ensuring guests receive excellent service whenever they arrive. Comfort Inn University is dedicated to maintaining high standards of customer satisfaction, offering well-appointed rooms, convenient location, and various perks such as travel discounts and comprehensive employee benefits. The establishment is a popular choice for visitors seeking comfort, convenience, and exceptional service in Missoula. With a team-focused culture and an emphasis on growth opportunities, the hotel invests in its employees' development, fostering a supportive work environment that values excellence and consistency.

This role of Front Desk Agent at Comfort Inn University Missoula is a fantastic opportunity for individuals passionate about customer service and the hospitality industry. The position involves working up to five shifts per week, including mandatory weekend shifts with varying hours between 7 am to 3 pm and 3 pm to 11 pm on Saturdays and Sundays. Team members can expect a dynamic work schedule and flexibility aligned with the hotel's 24/7 operational model. The front desk agent is the first point of contact for guests, responsible for delivering a seamless check-in and check-out experience, providing detailed information about the hotel and the surrounding area, and addressing guest inquiries and concerns with professionalism and courtesy.

The ideal candidate will be someone who thrives in a fast-paced environment, possesses excellent communication skills, and demonstrates a commitment to quality service. Duties extend beyond check-in and check-out to include handling reservations, maintaining an organized front desk area, and supporting various clerical tasks that contribute to smooth hotel operations. The hotel values versatility and encourages a positive attitude towards changing priorities and teamwork. Employees at Comfort Inn University Missoula benefit from competitive hourly wages, travel discounts to Choice Hotels, potential signing bonuses after a 90-day evaluation in good standing, and pay raises upon satisfactory performance review. The hotel also offers medical, dental, and vision benefits as well as paid vacation for full-time employees.

Candidates should be prepared to pass a background check and drug test excluding marijuana. This position is well-suited for individuals who enjoy working with diverse clientele, managing multiple tasks simultaneously, and contributing meaningfully to a supportive team environment. The Comfort Inn University Missoula welcomes applications from those seeking flexible scheduling to accommodate class commitments and promises ongoing professional development within the hospitality sector. Join this reputable team and help create memorable experiences for travelers in the heart of Missoula, Montana.