Chick-fil-A 42nd & Madison logo

Front Counter Cashier & Team Member

Job Overview

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Compensation

Hourly
Range $16.50 - $18.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedules
Training and development opportunities

Job Description

Chick-fil-A 42nd and Madison is a prominent fast-food restaurant known for delivering exceptional customer service and high-quality food. The establishment is part of the reputable Chick-fil-A brand, which emphasizes a positive dining experience, core values such as integrity and teamwork, and a commitment to community involvement. Chick-fil-A 42nd and Madison operates with a team-oriented culture that encourages growth, adaptability, and professionalism. The restaurant is staffed with dedicated team members who play an essential role in maintaining smooth day-to-day operations and providing a welcoming environment for guests. The employment offered is for full-time and part-time team members with shifts available from morning to closing hours, specifically from 7:15 am to 2:00 pm and from 3:00 pm to 10:45 pm, six days a week from Monday to Saturday. Applicants must be 18 years or older, fully vaccinated prior to the start date, and willing to work shifts during these hours.

The Team Member role at Chick-fil-A 42nd and Madison is dynamic and hands-on, requiring individuals to be present on the floor throughout their shift. The primary responsibilities include greeting guests warmly, taking accurate orders with attention to detail, handling payments securely, and preparing food and beverages according to established procedures. Team members contribute to both hot and cold food production, maintain cleanliness and safety standards, and engage effectively with guests to ensure a remarkable dining experience. This position also involves performing opening and closing duties, adhering strictly to health and safety regulations, and supporting new employee training. Technology usage is an integral part of the role, as team members utilize POS software, kitchen production monitors, tablets, and other equipment necessary for efficient service delivery. The ideal candidate is a team player who embodies key personal effectiveness competencies such as reliability, integrity, professionalism, adaptability, and a willingness to learn. Physical stamina is crucial, as the job demands considerable movement, lifting, and standing for prolonged periods. This role offers an excellent opportunity for individuals aiming to develop strong customer service skills, grow within the food service industry, and potentially pursue leadership roles by demonstrating initiative and accountability. Overall, Chick-fil-A 42nd and Madison provides a vibrant and supportive work environment where team members can thrive, contribute meaningfully, and enjoy a sense of accomplishment through their service. They value employees who maintain a positive attitude, cooperate well with others, and are committed to the company’s mission of serving great food with exceptional hospitality.

Job Requirements

  • Must be 18 or older
  • must be fully vaccinated prior to start date
  • ability to work morning or closing shifts Monday through Saturday
  • reliable attendance and punctuality
  • ability to stand and move for extended periods
  • physical ability to lift up to 50 pounds and push carts up to 100 pounds
  • willing to follow uniform and appearance standards
  • able to use required technology and equipment safely
  • strong team player with integrity and dependability
  • able to handle stressful situations calmly and professionally
  • willingness to work flexible hours and multiple positions as needed
  • must pass all job-related assessments and maintain accurate cash handling
  • ability to maintain cleanliness and safety standards
  • good verbal communication skills
  • able to work effectively with team and customers

Job Qualifications

  • High school diploma or equivalent preferred
  • prior customer service or food service experience is advantageous
  • strong communication skills
  • ability to work effectively in a fast-paced team environment
  • basic mathematical skills for handling transactions
  • ability to operate POS and related technology
  • strong personal effectiveness competencies such as integrity, reliability, and professionalism
  • physical ability to perform job duties including standing for extended periods and lifting up to 50 pounds
  • willingness to learn and adapt
  • strong work ethic and sense of urgency
  • positive attitude and cooperative demeanor
  • commitment to food safety and quality standards
  • basic knowledge of safety procedures
  • capability to manage stress and communicate effectively under pressure

Job Duties

  • Promptly greet guests entering establishment and take their orders according to procedure
  • professionally communicate with customers regarding orders, comments, inquiries, and complaints
  • help customers understand menu items, ask clarifying questions, and repeat orders for accuracy
  • accept payment from customers, issue receipts, authenticate large bills, and make change as necessary
  • handle cash and payment accurately and have no shortages or overages
  • consistently exhibit and demonstrate Core 4 with each guest and rest of the team and treat guests with care
  • maintain clean, safe, fully stocked, and orderly counter and/or work area and perform cleaning duties such as sweeping, mopping, emptying trash cans, cleaning equipment, and washing dishes, to keep equipment and facilities sanitary
  • promptly clean any spills or slip hazards
  • fulfill guest orders by preparing drinks, preparing desserts, bagging/assembling food, getting sauces, etc all according to procedure
  • provide guests with clear directions throughout order taking process and where to wait for their food
  • serve food to guests fulfilling all requirements of server role and providing guest with a farewell
  • safely brew beverages including tea and coffee and safely handle hot liquids
  • deliver food/meals to guests by foot following all delivery policies and procedures while providing excellent service
  • rigorously adhere to food safety and restaurant security practices, build awareness about safety, hold peers accountable to food safety practices, and reports any concerns to leadership
  • follow all restaurant policies, procedures, and requirements
  • know all relevant standard operating procedures and pass required assessments or activities with 80% or higher
  • consistently follow all cash handling policies and proper security procedures
  • execute daily opening and closing procedures/checklists in accordance with company policies/procedures and quality requirements and hold each other accountable to it

Job Criteria

Experience

No experience required


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