Job Overview
Employment Type
Full-time
Compensation
Salary
Range $56,000.00 - $91,500.00
Benefits
competitive base pay
Commission
recognition programs
discounted Hilton hotel rates worldwide
401(k) program with company match
Paid Time Off
equity participation
Tuition Reimbursement
Learning and advancement opportunities
Business casual attire
Job Description
Hilton Grand Vacations is a premier company in the vacation ownership industry, recognized for its dedication to innovation, quality, and sustainable growth. As a global leader, Hilton Grand Vacations specializes in creating memorable vacation experiences for its customers through a variety of resort destinations and exceptional guest services. The company operates with a strong commitment to its Spirit of Service culture, emphasizing teamwork, respect, and customer satisfaction. Hilton Grand Vacations offers a vibrant, inclusive working environment dedicated to the professional growth and development of its team members.
The role of Vacation Sales Ambassador Manager is an integral leadership position within Hilton Grand Vacations. This role requires an individual to lead and develop effective point-of-sale (POS) sales organizations that align with corporate sales initiatives and overall company goals. The Vacation Sales Ambassador Manager is responsible for driving sales performance by implementing strategies that optimize sales operations and marketing efforts. This involves collaboration with marketing teams, recruitment, human resources, and sales staff to build a motivated and high-performing salesforce.
In this position, the manager will oversee sales forecasting, budget control, and compensation planning to meet and exceed sales targets. Recruiting, hiring, and training new team members are key responsibilities, as well as mentoring current sales representatives to improve their results and retention. The Vacation Sales Ambassador Manager will also be tasked with developing ongoing training programs that align with the company’s vision and strategic objectives.
Critical to success in this role is the ability to provide clear and effective communication, leadership, and mentorship. The manager will engage in regular field visits and performance reviews, ensuring team members' responsibilities and schedules are aligned with company policies and sales targets. Handling employee relations, collaborating with hotel partners, and resolving customer service issues are additional crucial elements that support the overall customer experience and partnership growth.
Hilton Grand Vacations highlights a motivating work culture offering competitive base pay with commission opportunities, comprehensive benefits including 401(k) with company match, discounted hotel stays worldwide, and paid time off for personal adventures and relaxation. The company also values employee development through tuition reimbursement, learning opportunities, equity participation, and business casual work attire. This role promises consistent daily responsibilities within a dynamic and supportive environment focused on both individual and organizational success.
The role of Vacation Sales Ambassador Manager is an integral leadership position within Hilton Grand Vacations. This role requires an individual to lead and develop effective point-of-sale (POS) sales organizations that align with corporate sales initiatives and overall company goals. The Vacation Sales Ambassador Manager is responsible for driving sales performance by implementing strategies that optimize sales operations and marketing efforts. This involves collaboration with marketing teams, recruitment, human resources, and sales staff to build a motivated and high-performing salesforce.
In this position, the manager will oversee sales forecasting, budget control, and compensation planning to meet and exceed sales targets. Recruiting, hiring, and training new team members are key responsibilities, as well as mentoring current sales representatives to improve their results and retention. The Vacation Sales Ambassador Manager will also be tasked with developing ongoing training programs that align with the company’s vision and strategic objectives.
Critical to success in this role is the ability to provide clear and effective communication, leadership, and mentorship. The manager will engage in regular field visits and performance reviews, ensuring team members' responsibilities and schedules are aligned with company policies and sales targets. Handling employee relations, collaborating with hotel partners, and resolving customer service issues are additional crucial elements that support the overall customer experience and partnership growth.
Hilton Grand Vacations highlights a motivating work culture offering competitive base pay with commission opportunities, comprehensive benefits including 401(k) with company match, discounted hotel stays worldwide, and paid time off for personal adventures and relaxation. The company also values employee development through tuition reimbursement, learning opportunities, equity participation, and business casual work attire. This role promises consistent daily responsibilities within a dynamic and supportive environment focused on both individual and organizational success.
Job Requirements
- 2+ years management or supervisory experience
- Experience recruiting and retaining sales teams
- Strong communication and negotiation skills
- Ability to lead diverse teams and develop team members
- Experience in strategy development and project management
- Problem-solving and change leadership skills
- Proficiency in Microsoft Office Suite
- High school diploma or equivalent
- Ability to collaborate with internal and external stakeholders
Job Qualifications
- 2+ years management or supervisory experience
- Recruited and retained successful sales team
- Led diverse team
- Achieved goals
- Developed team members
- Experience in strategy development
- Project management
- Problem-solving
- Change leadership skills
- Validated strong oral and written communication skills
- Outstanding negotiation skills
- Ability to build positive working relationships internally and externally
- Effective communication and presentation of information with all levels of management
- Business-related digital literacy including Microsoft Office Suite
- High school diploma or equivalent experience
Job Duties
- Work directly with the leaders to build effective POS sales organizations that are in line with corporate initiatives
- Develop and implement effective POS package sales strategies and lead marketing operations staff toward achievement of sales objectives
- Run area, budget control, compensation programs and incentive planning
- Prepare and meet/exceed monthly, quarterly, and annual area sales forecasts
- Recruit, hire, and train new hires
- Coordinate with recruitment for all new hire training classes to ensure effective hiring, orientation, and training
- Complete weekly trainings for new hires
- Continue to develop current team members to maintain retention, providing continuous mentoring to improve their performance
- Work with leaders of marketing and team to build ongoing training for existing team members
- Implement goals and initiatives to assist with improving team efficiency
- Meet and achieve all budget package targets in the market
- Provide leadership through effective communication of vision, active mentorship, and development while comparing area sales results to goals and ensuring performance management when vital
- Provide supervision of area sales reps through field visits, observations, and measurement of results to include monthly performance reviews
- Build and develop a motivated team environment in the field
- Ensure timely processing of team member schedules with a focus on strategy to improve goals
- Respond to team member inquiries regarding payroll, spiffs, and lead clean-up
- Ensure that all policies and procedures are maintained and upheld by all team members
- Handle employee relations with the assistance of the HRBP and leader
- Collaborate, coordinate, and implement arrival/departure contact strategies with the Director of Marketing
- Resolve customer service issues and ensure customer concerns are handled
- Lead hotel partnerships with work and guest services issues
- Discuss space and customer contact agreements with hotels/retail partners
- Use direct marketing contact management technology, web, data assets, communication channels, IT support, and data integration opportunities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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