Food & Beverage Full Service FOH Opportunities - (Host/Hostess, Tipped Food Runner, Tipped Busser)
Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $18.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Retirement Plan
Career development opportunities
Job Description
Universal Orlando Resort is a premier entertainment destination located in Orlando, Florida, known for its immersive theme parks and exceptional guest experiences. As a leader in the theme park and hospitality industry, Universal Orlando offers a dynamic work environment where creativity, inclusivity, and guest satisfaction are paramount. The resort provides a range of employment opportunities within its Food & Beverage divisions, specifically in full service front-of-house roles that contribute directly to the memorable dining experiences of its guests. These roles are casual, part-time positions designed for individuals who enjoy engaging with customers in a fast-paced, lively setting. Each position plays an important part in delivering excellent service through teamwork, attention to detail, and a welcoming attitude.
There are multiple front-of-house opportunities available including Host/Hostess, Tipped Food Runner, and Tipped Busser positions. The Host/Hostess role focuses on greeting and seating guests, managing wait lists, answering queries about menus and the park, and ensuring that guests feel welcomed and comfortable prior to dining. This position pays $18.50 per hour and is suited for those who excel in customer interaction and multitasking. The Tipped Busser position, paying $10.98 per hour, involves maintaining cleanliness in the dining area, resetting tables efficiently, replenishing condiments, and assisting guests with requests such as high chairs or booster seats. This role is foundational to upholding the overall dining environment and guest satisfaction. The Tipped Food Runner, also compensated at $10.98 per hour, is responsible for delivering food and beverages to guests, ensuring that each dish meets quality standards, and coordinating with other team members to fulfill guest needs quickly and accurately. Importantly, Food Runners must have knowledge of menu items, ingredients, and table layouts to effectively describe offerings and enhance the guest experience.
All these roles require individuals to be at least eighteen years old to handle specific responsibilities such as serving alcoholic beverages, and participants must complete Universal Orlando's Alcohol Awareness Program where applicable. Ideal candidates possess a high school diploma or GED and bring customer service experience, preferably within food and beverage environments. The resort emphasizes environmental, health, and safety standards that all employees must actively support and follow. Working at Universal Orlando offers the chance to grow professionally in a vibrant atmosphere, engage with diverse guests and team members, and be part of one the world’s most recognizable leisure brands. These part-time positions provide flexible schedules and competitive pay rates, making them excellent entry points for those passionate about hospitality and guest services in a fun, energetic workplace. Universal Orlando is committed to equal employment opportunity and fostering an inclusive environment for all employees.
There are multiple front-of-house opportunities available including Host/Hostess, Tipped Food Runner, and Tipped Busser positions. The Host/Hostess role focuses on greeting and seating guests, managing wait lists, answering queries about menus and the park, and ensuring that guests feel welcomed and comfortable prior to dining. This position pays $18.50 per hour and is suited for those who excel in customer interaction and multitasking. The Tipped Busser position, paying $10.98 per hour, involves maintaining cleanliness in the dining area, resetting tables efficiently, replenishing condiments, and assisting guests with requests such as high chairs or booster seats. This role is foundational to upholding the overall dining environment and guest satisfaction. The Tipped Food Runner, also compensated at $10.98 per hour, is responsible for delivering food and beverages to guests, ensuring that each dish meets quality standards, and coordinating with other team members to fulfill guest needs quickly and accurately. Importantly, Food Runners must have knowledge of menu items, ingredients, and table layouts to effectively describe offerings and enhance the guest experience.
All these roles require individuals to be at least eighteen years old to handle specific responsibilities such as serving alcoholic beverages, and participants must complete Universal Orlando's Alcohol Awareness Program where applicable. Ideal candidates possess a high school diploma or GED and bring customer service experience, preferably within food and beverage environments. The resort emphasizes environmental, health, and safety standards that all employees must actively support and follow. Working at Universal Orlando offers the chance to grow professionally in a vibrant atmosphere, engage with diverse guests and team members, and be part of one the world’s most recognizable leisure brands. These part-time positions provide flexible schedules and competitive pay rates, making them excellent entry points for those passionate about hospitality and guest services in a fun, energetic workplace. Universal Orlando is committed to equal employment opportunity and fostering an inclusive environment for all employees.
Job Requirements
- High school degree or GED preferred
- Customer service or guest relations experience preferred
- Previous experience in a food and beverage environment helpful
- Must be eighteen years of age to serve alcoholic beverages
- Must successfully complete Alcohol Awareness Program
Job Qualifications
- High school degree or GED preferred
- Customer service or guest relations experience preferred
- Previous experience in a food and beverage environment helpful
- Must be eighteen years of age to serve alcoholic beverages
- Must successfully complete Alcohol Awareness Program
- Equivalent combination of education and experience
Job Duties
- Welcomes and greets guests, accommodates guests with special needs, quotes wait times, maintains an efficient wait list, directs guests to appropriate waiting areas and takes reservations, Escorts guests to table, reviews menu specials and provide guests with menus, Answers questions about the specific food operation and possesses full knowledge of food and beverage products served, Coordinates the orderly movement of people by monitoring table turns, walking the dining room, managing seating plans and understanding service capacities, Assist bussers in cleaning and resetting tables, Keeps venue clean and free of litter at all times, Understands and actively participates in environmental, health and safety responsibilities by following established policy, procedures, training and team member involvement activities, Performs other duties as assigned, Cleans and sanitizes tables, chairs, counters and fixtures in the dining area, Maintains a clean and enjoyable environment for guests by sweeping and or mopping floors, cleaning and emptying garbage receptacles, condiment stands and making sure that dirty trays are returned to the dish room, Stocks and replenishes condiment stands with all necessary supplies, Assists guests with their requests or needs including high chairs, booster seats, etc., Ensures plates are properly garnished and meet food quality standards before delivering items and serving to guests, Must have full knowledge of table numbers, seating positions, menu items, ingredients and must be able to describe items to guests, Maintains guest satisfaction, responds to guest requests and communicates needs to appropriate team member, Adheres to opening and closing duties, Engages and interacts with guests and employees in a positive outgoing manner
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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