FOH Director

Chick-fil-A is a renowned fast-food restaurant chain famous for its commitment to customer service, quality food, and community involvement. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who prioritize investing in their Team Members' growth and consistently giving back to their communities. Working at Chick-fil-A is more than just a job; it is an opportunity to partake in teamwork, foster leadership, and thrive in a positive, people-focused environment. This culture of care and dedication to excellence sets Chick-fil-A apart as a leader within the fast-food industry, making it an ideal workplace for those passionate about leadership and customer service.

The Front of House (FOH) Operations Manager position at Chick-fil-A is a critical role within the organization's structure. This full-time position pays between $22.00 and $25.00 per hour and requires a flexible 40-50 hour weekly schedule to accommodate operational needs. The FOH Operations Manager is responsible for leading and directing all drive-thru and front counter operations, managing a team of more than 50 people. This pivotal role demands a highly organized and motivated individual capable of developing, supporting, and leading the Front of House Operations Leadership Team effectively.

In this capacity, the FOH Operations Manager ensures the smooth execution of all systems in the front-of-house operations, from staffing and scheduling to maintaining high standards of customer experience. They work closely with the Kitchen Operations Leadership to promote operational excellence and a positive workplace environment. Key responsibilities include managing daily schedules, monitoring attendance and discipline, troubleshooting technical issues, enforcing customer service standards, and collaborating on training initiatives. Additionally, the FOH Operations Manager conducts inventory management, serves as a primary contact for health department visits, and ensures compliance with third-party regulations.

This role requires a passionate leader who excels at developing and motivating others, connecting with people on both personal and professional levels, and embracing problem-solving in a fast-paced and dynamic setting. The ability to maintain a high energy level, tolerate stress, and handle conflict effectively is essential. Strong communication skills, technological proficiency for task management, and a professional demeanor when handling sensitive information are also vital to succeed in this position.

The FOH Operations Manager will be instrumental in maintaining Chick-fil-A's reputation for exceptional customer service, all while fostering an environment where team members can grow and succeed. The comprehensive benefits package, including paid time off, health, dental, vision, and disability insurance, along with paid training, supports the well-being and professional development of the Manager. This role offers individuals an excellent chance to advance their careers in the foodservice industry in a supportive and community-focused atmosphere.