Floor Manager

SHG Hospitality is a renowned hospitality group dedicated to delivering exceptional dining experiences and outstanding guest service. One of their esteemed establishments, The Bedford Post Tavern, located just one hour from New York City in Bedford, NY, offers a welcoming environment combining the charm of a historic post tavern with modern culinary excellence. As part of the SHG Hospitality family, The Bedford Post Tavern embodies a commitment to quality, service, and community engagement, making it a standout destination for locals and visitors alike. With a strong focus on fostering a positive work environment and supporting employee growth, SHG Hospitality has earned a reputation for being an employer of choice within the hospitality industry. The company continually emphasizes maintaining operational excellence and high service standards throughout its various venues.

We are seeking highly motivated individuals to join our team as Floor Managers for the AM and PM shifts at The Bedford Post Tavern, starting early 2026. These positions play a pivotal role in the overall success of the establishment by ensuring a seamless guest experience and managing an effective front-of-house team. The AM Floor Manager will specifically be responsible for opening the venue for breakfast and lunch, ensuring both the staff and the premises are fully prepared for service. Both Floor Managers will be charged with leading the service team to achieve excellence, upholding SHG Hospitality’s cultural values, and supporting continuous staff development.

The ideal candidates will possess a passion for exceptional guest service coupled with strong leadership skills. A particular emphasis is placed on knowledge and enthusiasm for wine, as the Floor Managers are also expected to engage in wine sales during service, enhancing the guest experience with expert recommendations and attentive floor service. These roles require individuals who can efficiently manage operational tasks, handle guest communications tactfully, and foster a team-oriented atmosphere that inspires staff retention and growth.

Floor Managers at The Bedford Post Tavern are deeply involved in operational planning, including devising floor plans, ensuring proper staffing and tools are in place, and maintaining the highest standards of cleanliness and service readiness. They will conduct regular staff evaluations, provide constructive feedback, and lead training initiatives to guarantee that team members remain knowledgeable about food, beverage, and service protocols. Moreover, the role involves proactive guest engagement, addressing any concerns promptly and striving to create memorable moments for patrons. Effective communication between front-of-house and back-of-house teams is essential for smooth operations and flawless service delivery.

These positions offer a dynamic work environment with opportunities to influence not only the daily operations but also the overall culture and success of the venue. Candidates should be prepared to work flexible hours, including nights, weekends, and holidays, and should bring problem-solving abilities, composure under pressure, and a proactive approach to the role. By joining SHG Hospitality at The Bedford Post Tavern, candidates will become part of a dedicated team that values inclusivity, diversity, and career development within the hospitality industry. The company provides competitive benefits and opportunities for advancement, making this an excellent career move for experienced hospitality professionals seeking to elevate their expertise and impact.