FCM Meetings & Events - Event Travel Consultant - New York City, NY
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $27.50 - $40.50
Work Schedule
Standard Hours
Benefits
Paid Time Off
Travel perks
Health and wellness programs
Employee financial wellness services
National and International Award Nights and Conferences
Health benefits including medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
flexible spending accounts
Employee assistance program
401k program with partial match
Tuition Reimbursement Program
Employee share plan
Global career opportunities
Job Description
FCM Meetings & Events is a leading global event management and travel services company, operating as a part of the Flight Centre Travel Group (FCTG), a powerhouse in the travel industry with a presence in over 95 countries and an extensive portfolio of more than 30 brands that cater to corporate and leisure travel needs. Founded in 1986, FCM Meetings & Events specializes in connecting people worldwide by delivering exceptional event management solutions that include live, virtual, and hybrid events, event travel, event technology, venue sourcing, and strategic meetings management. The company is renowned for its innovative approach, offering tailored solutions with flexibility and customization that set it apart from competitors. FCM Meetings & Events prides itself on its team of creative thinkers and problem solvers who dedicate themselves to creating memorable experiences and lasting impressions for clients and delegates alike.
The role of Event Travel Consultant, based in New York City, NY, is an exciting full-time opportunity for individuals passionate about travel and detail-oriented service. This role is integral to the seamless execution of travel arrangements for various events worldwide, ensuring that all travel plans comply with company policies and meet the high expectations of their clients. The Event Travel Consultant will manage bookings of flights, accommodations, and ground transportation for event attendees, collaborating closely with event managers, planners, and delegates to provide timely and accurate service. The role demands strong organizational skills to track booking statuses, adhere to timelines, and manage exceptions or special requests effectively.
Beyond administrative responsibilities, the Event Travel Consultant serves as a vital communication hub between delegates, planners, and internal teams, ensuring that all parties remain informed and satisfied throughout the event journey. This position offers the opportunity to participate in professional development and training, supporting personal growth within a dynamic, industry-leading company. With a commitment to inclusivity, accessibility, and a positive work environment, Flight Centre Travel Group fosters a culture where employees feel respected and supported to thrive. The expected hourly pay rate is $28.85 plus commissions or incentives based on achievable targets, with the rate adjusted according to experience, location, and job requirements. This role is perfect for someone eager to contribute to impactful global events while developing a rewarding career in event travel consultancy.
The role of Event Travel Consultant, based in New York City, NY, is an exciting full-time opportunity for individuals passionate about travel and detail-oriented service. This role is integral to the seamless execution of travel arrangements for various events worldwide, ensuring that all travel plans comply with company policies and meet the high expectations of their clients. The Event Travel Consultant will manage bookings of flights, accommodations, and ground transportation for event attendees, collaborating closely with event managers, planners, and delegates to provide timely and accurate service. The role demands strong organizational skills to track booking statuses, adhere to timelines, and manage exceptions or special requests effectively.
Beyond administrative responsibilities, the Event Travel Consultant serves as a vital communication hub between delegates, planners, and internal teams, ensuring that all parties remain informed and satisfied throughout the event journey. This position offers the opportunity to participate in professional development and training, supporting personal growth within a dynamic, industry-leading company. With a commitment to inclusivity, accessibility, and a positive work environment, Flight Centre Travel Group fosters a culture where employees feel respected and supported to thrive. The expected hourly pay rate is $28.85 plus commissions or incentives based on achievable targets, with the rate adjusted according to experience, location, and job requirements. This role is perfect for someone eager to contribute to impactful global events while developing a rewarding career in event travel consultancy.
Job Requirements
- High school education required
- Experience in travel management or related customer service roles
- Proficiency with global distribution systems, preferably Sabre
- Strong computer skills including Microsoft Office
- Excellent communication skills
- Ability to work in a fast-paced environment
- Strong organizational and multitasking abilities
- Customer service orientation
- Attention to detail
- Ability to maintain composure under pressure
- Willingness to participate in ongoing training
- Commitment to company policies and inclusive workplace culture
Job Qualifications
- Must have GDS experience
- Sabre experience strongly preferred
- Working knowledge of Microsoft Word, Excel, and PowerPoint
- Previous experience in travel management, demonstrating high-touch service
- High school education required
- Experience in a service-oriented industry with a focus on customer relationships
- Strong attention to detail and accuracy in high-volume work
- Ability to manage multiple tasks and prioritize effectively
- Strong communication and problem-solving skills
- Willingness to learn, grow, and take ownership of outcomes
- Ability to remain calm and positive in busy or high-pressure situations
Job Duties
- Assist event attendees with booking flights, accommodation, and ground transportation in line with event travel policies
- Ensure accurate ticketing and adherence to event deadlines and restrictions
- Track and manage booking status for all event attendees
- Liaise between attendees and meeting planners to gain approval for exceptions, special requests, or deviations
- Maintain clear, timely, and accurate internal documentation within meeting management systems
- Deliver professional, customer-focused communication with clients, delegates, and internal stakeholders
- Respond to enquiries within agreed timeframes and ensure satisfaction with resolutions
- Support event-related and general administrative tasks to maintain business operations
- Communicate proactively with lead planners and project teams before, during, and after events
- Participate in training and development opportunities as directed by the Business Leader
- Maintain compliance with company policies and employment regulations
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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