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FCM Meetings & Events - Event Travel Consultant - New York City, NY
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $27.50 - $40.50
Work Schedule
Standard Hours
Benefits
Paid Time Off
Travel perks
Health and wellness programs
Employee financial wellness services
National and International Award Nights and Conferences
Health benefits including medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
flexible spending accounts
Employee assistance program
401k program with partial match
Tuition Reimbursement Program
Employee share plan
Global career opportunities
Job Description
FCM Meetings & Events is a leading global event management and travel services company, operating as a part of the Flight Centre Travel Group (FCTG), a powerhouse in the travel industry with a presence in over 95 countries and an extensive portfolio of more than 30 brands that cater to corporate and leisure travel needs. Founded in 1986, FCM Meetings & Events specializes in connecting people worldwide by delivering exceptional event management solutions that include live, virtual, and hybrid events, event travel, event technology, venue sourcing, and strategic meetings management. The company is renowned for its innovative approach, offering tailored... Show More
Job Requirements
- High school education required
- Experience in travel management or related customer service roles
- Proficiency with global distribution systems, preferably Sabre
- Strong computer skills including Microsoft Office
- Excellent communication skills
- Ability to work in a fast-paced environment
- Strong organizational and multitasking abilities
- Customer service orientation
- Attention to detail
- Ability to maintain composure under pressure
- Willingness to participate in ongoing training
- Commitment to company policies and inclusive workplace culture
Job Qualifications
- Must have GDS experience
- Sabre experience strongly preferred
- Working knowledge of Microsoft Word, Excel, and PowerPoint
- Previous experience in travel management, demonstrating high-touch service
- High school education required
- Experience in a service-oriented industry with a focus on customer relationships
- Strong attention to detail and accuracy in high-volume work
- Ability to manage multiple tasks and prioritize effectively
- Strong communication and problem-solving skills
- Willingness to learn, grow, and take ownership of outcomes
- Ability to remain calm and positive in busy or high-pressure situations
Job Duties
- Assist event attendees with booking flights, accommodation, and ground transportation in line with event travel policies
- Ensure accurate ticketing and adherence to event deadlines and restrictions
- Track and manage booking status for all event attendees
- Liaise between attendees and meeting planners to gain approval for exceptions, special requests, or deviations
- Maintain clear, timely, and accurate internal documentation within meeting management systems
- Deliver professional, customer-focused communication with clients, delegates, and internal stakeholders
- Respond to enquiries within agreed timeframes and ensure satisfaction with resolutions
- Support event-related and general administrative tasks to maintain business operations
- Communicate proactively with lead planners and project teams before, during, and after events
- Participate in training and development opportunities as directed by the Business Leader
- Maintain compliance with company policies and employment regulations
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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