F&B Operations Manager

Honolulu, HI, USA|Onsite

Job Overview

Compensation

Salary

Range $65,000.00 - $70,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee Discounts

Training and Development

Career advancement opportunities

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company, managing a portfolio worth over $15 billion with more than 400 hotels across North America, Europe, the Caribbean, and Latin America. Established over 30 years ago, Highgate has built a reputation as an innovator in the hospitality industry by offering expert guidance throughout the property lifecycle. This includes everything from the initial planning and development stages to recapitalization and disposition. Highgate’s impressive portfolio spans bespoke lifestyle hotel brands, well-established legacy brands, and independent hotels and resorts, all featuring contemporary programming coupled with advanced digital capabilities. The company uses cutting-edge revenue management tools that analyze and predict market trends to maximize asset performance and value. Supported by a seasoned executive leadership team, Highgate maintains global corporate offices and is a trusted partner to top ownership groups and major hotel brands worldwide. More information about the company can be found at www.highgate.com.

The Food & Beverage Operations Manager position at Best Western Honolulu, HI, plays a critical role in overseeing daily food and beverage activities, particularly focusing on profitable breakfast operations and meeting space event management. This full-time role demands a hands-on professional capable of managing staff, ensuring high-quality product delivery, and maintaining excellent service standards. The manager is tasked with reducing employee turnover, controlling revenue and payroll budgets, and meeting productivity targets while upholding outstanding food quality. The role involves supervising all breakfast operations, managing meeting room setups and events, scheduling, and collaborating with other hotel departments to ensure operational efficiency. A key responsibility of the role is to handle guest concerns promptly, maintain compliance with liquor laws and health regulations, and ensure all operational procedures and standards are strictly followed. The Food & Beverage Operations Manager also drives business by proposing marketing ideas, finalizing food and beverage menus, and spearheading staff training and performance reviews. This role demands a dedication to guest satisfaction and active involvement in departmental and hotel-wide training programs, making it a vital contributor to the hotel's overall success. This position offers a yearly compensation plan in alignment with industry standards and is an excellent opportunity for experienced hospitality professionals seeking to grow within a leading global hotel management company.

Job Requirements

High school diploma or equivalent
Minimum 3 years experience in food and beverage management or equivalent educational credentials
Ability to supervise and motivate a team
Knowledge of health and safety regulations
Strong communication and interpersonal skills
Customer service orientation
Ability to handle multiple tasks and prioritize under pressure
Willingness to work flexible hours including weekends and holidays
Ability to maintain professional appearance and follow company policies
Basic computer skills for report preparation
Ability to maintain confidentiality
Willingness to participate in management coverage as needed
Commitment to regular attendance and punctuality

Job Qualifications

At least 3 years of progressive management experience in a hotel or free-standing restaurant
Or a 4-year college degree with at least 1 year of F&B management experience
Or a 2-year college degree with 2 or more years of F&B management experience
Knowledge of F&B preparation techniques and food safety
Familiarity with liquor laws and health regulations
Ability to learn hotel operational procedures and service standards
Demonstrated understanding of hospitality operations and guest service principles
Effective verbal and written communication skills
Ability to multitask and prioritize
Friendly, courteous, and service-oriented demeanor
Experience conducting staff training and performance evaluations
Capability to handle guest and employee concerns professionally
Attendance at required meetings and trainings
Compliance with hotel standards and regulations
Effective problem-solving skills
Ability to maintain confidentiality
Willingness to perform additional duties as requested

Job Duties

Oversee all aspects of the daily operation of the breakfast program(s) and meeting space events
Supervise food and beverage personnel
Respond to guest complaints in a timely manner
Work with other department managers and keep them informed of issues as they arise
Keep immediate supervisor fully informed of all problems or matters requiring attention
Manage meeting room setups and event operations including equipment and service requirements
Share client feedback to improve service and quality
Prepare and submit required operational reports timely
Ensure compliance with local liquor laws, health, and sanitation regulations
Be visible on the floor and assist staff during meal periods or events
Conduct staff performance reviews and training
Interview candidates and manage hiring approvals
Complete tip reporting
Implement and monitor corporate promotions
Ensure overall guest satisfaction