Experience Center Supervisor

Lutron Electronics is a global leader in innovative lighting control and shading solutions, known for its commitment to quality, technological advancement, and customer service. Founded with a pioneering spirit, Lutron has established itself as an industry benchmark with a diverse portfolio of products designed to enhance the quality of environments in residential, commercial, and hospitality sectors worldwide. The company’s reputation for innovation and excellence has allowed it to maintain consistent annual growth, expand its technical capabilities, and extend its global presence. Lutron is dedicated to creating a dynamic workplace focused on people, technology, and continuous improvement, offering employees competitive compensation, benefits, and opportunities for professional development. To learn more about the company and its products, visit www.lutron.com.

The Experience Center Supervisor at Lutron plays a crucial role in owning and managing the full lifecycle of the Experience Center’s operations. This role is vital to driving traffic, supporting sales efforts, and delivering memorable customer experiences that strengthen the Lutron brand and contribute to business growth. The supervisor leverages organizational and communication skills to manage multiple priorities, execute impactful events, and engage with diverse audiences. Their responsibilities include partnering with sales teams and dealers to activate customer engagement, planning regional events to enhance brand awareness, expanding market reach by targeting new customer segments, and conducting high-quality product demonstrations.

In addition to customer engagement, the Supervisor showcases technical expertise by tailoring Lutron solutions to meet varying customer needs and supports training initiatives in collaboration with the Lutron Commercial Interiors (LCI) team. Maintaining brand excellence within the Experience Center is another key focus, ensuring that the facility reflects the company’s world-class standards. Operational management responsibilities include budget coordination, facility improvements, and overseeing on-site initiatives. The role also involves tracking and analyzing visitor data using CRM platforms like Salesforce, reporting insights, contributing to cross-center initiatives, and ultimately managing performance goals that drive measurable business results. This position offers a starting annual pay range of $85,000 to $120,000 with comprehensive benefits such as 401k match, health, dental, life insurance, paid vacation, flexible spending accounts, and tuition reimbursement programs. This role is ideal for a motivated professional with experience in lighting control, design, customer engagement, or related fields, eager to contribute to a leading technology-driven company focused on excellence and growth.