Events Concierge

JW Marriott Anaheim Resort is a luxury hotel located mere steps from the Disneyland Resort, Anaheim Convention Center, and Anaheim GardenWalk in Southern California. This modern, design-forward resort offers its guests not only upscale and signature dining experiences but also resort-style amenities including a rooftop bar and thoughtfully designed spaces that emphasize wellness and connection. The resort prides itself on delivering service that is both elevated and authentic, making every guest's stay meaningful and memorable. Its convenient location is complemented by access to multiple public transit options, facilitating easy commuting for its associates across Orange County. Employees benefit from free parking and complimentary hot buffet meals during breaks, demonstrating the resort's commitment to taking care of its team as a key factor in delivering excellent guest service.

The role available at JW Marriott Anaheim Resort is for an Administrative Assistant supporting the Director of Catering & Events and the Conference Service Manager. This position plays a crucial role in the administrative functions required for efficient convention management within the resort. The Assistant will handle various important responsibilities, including managing incoming telephone inquiries by completing lead forms, assisting guests with questions, changes, and special requests, and ensuring all leads are followed up promptly—typically within four hours. They will also be responsible for typing banquet event orders and convention resumes, preparing outgoing correspondence, mailing catering and wedding brochures, maintaining filing systems according to company standards, and filing contracts and related correspondence daily.

This role demands excellent communication skills in dealing with internal and external customers, some of whom may require patience, tact, and diplomacy. Typing proficiency at or above 75 words per minute is essential, along with the ability to accurately input information into Microsoft Office Suite software. The position requires the ability to follow both written and verbal instructions effectively and maintain concentration while standing or sitting throughout the shift. Organizational skills are important for setting up and maintaining efficient filing systems. JW Marriott Anaheim Resort encourages candidates who may not meet every single requirement but are enthusiastic about the opportunity to apply, emphasizing the company’s dedication to diversity and inclusion. Candidates with U.S. military experience are also encouraged to apply.

This is an hourly position with a salary set at $30.90 per hour. The role is not eligible for tipped/service charge benefits or discretionary performance bonuses. The resort provides a comprehensive benefits package aimed at supporting employees' physical, mental, and financial well-being. Benefits include competitive medical and dental plans via Anthem Blue Cross Blue Shield, vision insurance through EyeMed, vacation and sick leave, holiday programs, pet insurance through the ASPCA, supplemental life insurance plans, short- and long-term disability insurance, and a 401(k) savings plan with matching funds. Additionally, employees can take advantage of hotel room discounts and other incentive programs, with specific eligibility varying by employment status and location. JW Marriott Anaheim Resort operates as an equal opportunity employer, committed to fair hiring practices and compliance with fair chance hiring ordinances.