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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $30.90
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
vacation
sick leave
Holiday pay
Pet insurance
Life insurance
short-term disability
long-term disability
401(k) Plan
Employee Discounts
Job Description
JW Marriott Anaheim Resort is a luxury hotel located mere steps from the Disneyland Resort, Anaheim Convention Center, and Anaheim GardenWalk in Southern California. This modern, design-forward resort offers its guests not only upscale and signature dining experiences but also resort-style amenities including a rooftop bar and thoughtfully designed spaces that emphasize wellness and connection. The resort prides itself on delivering service that is both elevated and authentic, making every guest's stay meaningful and memorable. Its convenient location is complemented by access to multiple public transit options, facilitating easy commuting for its associates across Orange County. Employees benefit from free... Show More
Job Requirements
- High school diploma or equivalent
- Prior administrative experience preferred
- Excellent typing skills with a minimum of 75 wpm
- Proficiency in Microsoft Office Suite
- Strong interpersonal skills
- Ability to maintain confidentiality
- Ability to manage time effectively
- Flexibility to work in a fast-paced environment
Job Qualifications
- Hotel experience preferred
- Ability to effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy
- Ability to access and accurately input information into a computer using Microsoft Office Suite software
- Typing proficiency at a minimum of 75 wpm with or without reasonable accommodation
- Ability to follow written and/or verbal instructions
- Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation
- Ability to set-up and maintain filing systems with or without reasonable accommodation
- Effective verbal and written communication skills
- Ability to adapt communication style to suit different audiences such as effectively communicating with supervisors coworkers public etc
Job Duties
- Answer incoming telephone calls completing a lead form for all inquiries and assist guests with questions changes and special requests
- Ensure no leads are abandoned and all calls are returned promptly generally within four hours
- Communicate requests to appropriate departments
- Type all banquet event orders and convention resumes with appropriate cover letters
- Type thank you letters and comment cards
- Prepare all outgoing correspondence for mailing and file copies
- Mail catering and wedding brochures as requested
- Maintain filing system according to HEI Hotels and Resorts standards
- File contracts and correspondence daily
- Comply with attendance rules and be available to work on a regular basis
- Perform any other job related duties as assigned
Job Criteria
Experience
No experience required
Job Location
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