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Restaurant Brands International, Inc. logo

Director, Restaurant Technology, Popeyes

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Paid parental leave
telemedicine
Mental wellness support
Health Insurance
Dental Insurance
Retirement Plan
Paid Time Off

Job Description

Restaurant Brands International Inc. (RBI) stands as one of the world’s largest quick service restaurant companies, renowned for its impressive global footprint with nearly $45 billion in annual system-wide sales and over 32,000 restaurants spread across more than 120 countries and territories. RBI is the proud owner of four iconic and independently operated quick service restaurant brands: TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. Each brand has built a strong legacy of serving its customers, franchisees, and communities for decades, backed by core values that emphasize quality, innovation, and community support. Through its Restaurant Brands for Good framework, RBI... Show More

Job Requirements

  • Bachelor’s or Master’s degree in Computer Science, MIS, or related field
  • 10+ years of experience designing, developing, and supporting hardware, software, and network technologies
  • Experience leading and developing technical staff
  • Experience with Restaurant or Retail Technology platforms such as POS, labor scheduling tools, and back of house
  • Experience managing multi-disciplinary technology project portfolios
  • Excellent written and verbal communication skills
  • Ability to work onsite 5 days per week in Miami, FL

Job Qualifications

  • Bachelor’s or Master’s degree in Computer Science, MIS, related field, or equivalent on the job experience
  • 10+ years of overall experience designing, developing, and supporting hardware, software, and network technology decisions
  • Experience leading and developing technical staff in the design, quality assurance, and implementation of technology solutions
  • Experience working with Restaurant or Retail Technology platforms such as POS, Labor Scheduling Tools, and Back of House
  • Experience managing multi-disciplinary project portfolios
  • Excellent written and verbal communication skills
  • Relentless drive to innovate
  • High comfort level navigating emerging channels to improve crew and customer experiences

Job Duties

  • Working with cross functional digital and technical teams to define technology solutions for Popeyes restaurants spanning Point of Sale, Back of House, and Digital technologies
  • Leading development of assigned technology initiatives to ensure stakeholder priorities are identified, validated, optimized, and communicated to various stakeholders including cross-functional team members, vendor partners, and field teams
  • Ensure Quality Assurance processes, including both manual and automated testing, are executed according to industry best practices to meet high standards for reliability and performance
  • Managing vendors/partners to build innovative and sustaining technology solutions with modern architecture
  • Maintaining the cross-functional technology project portfolio spanning both Digital and Restaurant technology workstreams
  • Providing weekly and ad-hoc updates on new technology requests as well as project portfolio to executive leadership
  • Reviewing and re-establishing the technology standardization and enhancement lifecycle from request through completion
  • Partner with technology deployment teams to ensure proper handoff between design/build, QA, and restaurant deployment
  • Responsible for ensuring all technology communications are communicated via relevant channels at appropriate time, proper cadence, and include information necessary for training, support, etc.
  • Ensure projects are completed on time and within scope

Job Criteria

Experience

Expert Level (7+ years)


Job Location

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