Director of Rooms

The position is offered by an independent franchisee, Columbia Hospitality, which operates a hotel under the Autograph Collection brand by Marriott International. Columbia Hospitality is a separate company responsible for all aspects of the hotel's employment policies, including staffing, compensation, and benefits. This hotel embraces the unique, independent spirit of the Autograph Collection, which is known for offering distinctive, memorable experiences to travelers who seek individuality and style. Autograph Collection hotels are positioned to attract "The Individualist" traveler — those who consider travel as a personal journey, not just a place to stay. This role offers an exciting opportunity to be part of a vibrant, values-based culture that encourages employees to bring fresh perspectives, grow their careers, and engage with a supportive community.

The role available is a full-time Management position located in Woodinville, Washington. The salary range is competitive, between $95,000 and $120,000 annually, depending on experience, with additional incentives such as a cellphone allowance, daily pay options, paid time off, holiday pay, and comprehensive benefits including medical, dental, vision, disability coverage, and 401K with employer contributions. The position involves strategic leadership and hands-on management within Rooms and Guest Services Operations. The successful candidate will be responsible for managing daily operations, financial planning, team leadership, guest satisfaction, revenue generation initiatives, and compliance with safety and quality standards.

Key responsibilities include preparing and managing departmental budgets with a focus on labor costs and guest-related expenses, identifying revenue generation opportunities in partnership with sales and marketing teams, and ensuring all financial transactions are securely handled. This role requires directing staffing needs, mentoring and coaching team members, and fostering a collaborative environment across departments. The individual will be responsible for maintaining high standards of cleanliness and maintenance in guest rooms and common areas according to brand expectations and business volumes, while immediately addressing repair needs.

Maintaining exceptional guest satisfaction through prompt and courteous responses to inquiries, complaints, and requests is critical to this position. The manager will analyze guest feedback to improve service delivery and build loyalty. The role also involves managing security programs, inventory control, and promoting health and safety training for team members. Experience in using strategic techniques to create and promote packages and specials to boost occupancy and revenue across properties will be essential.

Additionally, the manager serves as a role model of professionalism and confidentiality by safeguarding guest information and hotel data. They will keep accurate records related to reservations and financial adjustments, maintain compliance with company policies on discipline and staffing, and may act as manager on duty when required. Weekend availability is expected due to the nature of the hospitality industry.

This role demands a strong background in hotel management, excellent communication skills, and a thorough understanding of front office, housekeeping, and accounting operations. Candidates with experience in Marriott Franchise hotels, preferably within the Autograph Collection, are preferred. Proficiency in property management systems, point of sale systems, Microsoft Office suite, and robust financial management abilities including budget oversight and profit/loss analysis are essential. The role requires strong people management skills such as coaching, motivating, delegating, scheduling, and relationship-building.

Joining this team means becoming part of a culture that values balance, diversity, inclusion, continuous learning, and philanthropy. Employees get access to discounted lodging, dining, spa, golf, retail, and travel opportunities, as well as participation in various committees and task forces designed to foster employee engagement and career growth. The employer supports work-life balance with generous paid time off and holiday pay, ensuring a rewarding and fulfilling career path in an idyllic location with a growing collection of luxury, independent hotels.