Director of Rooms

Mandarin Oriental New York is a distinguished luxury hotel, renowned for its elegant blend of modern design and stylish oriental flair, located in the heart of Manhattan. With 244 exquisitely furnished guestrooms and suites offering breathtaking views of the city skyline and Central Park, Mandarin Oriental New York epitomizes five-star hospitality and sophistication. This hotel features exceptional facilities, including the MO Lounge and all-day dining options, a 14,500 square-foot Mandarin Oriental Spa known for its luxurious treatments, and a state-of-the-art fitness center that includes a 75-foot lap pool. Catering to exclusive events, the property offers premium meeting and event spaces, highlighted by a 6,000 square-foot pillar-less ballroom with expansive window walls that overlook Central Park.

Mandarin Oriental Hotel Group, the proud owner and operator of this property, is globally acclaimed for creating some of the world’s most sought-after luxury hospitality experiences. The Group operates a portfolio comprising prestigious hotels, resorts, and residences situated in prime international destinations, supported by a robust development pipeline. The brand is celebrated for fusing legendary service inspired by Asian heritage with the forefront of luxury and innovation.

The role of Director of Rooms at Mandarin Oriental New York is pivotal to the hotel’s commitment to excellence. This leadership position involves comprehensive oversight of the entire Rooms Division, which encompasses front office, guest services, valet services, concierge, housekeeping, laundry, guest relations, and reservations. Reporting directly to the Hotel Manager, the Director of Rooms ensures seamless day-to-day operations and strategically plans for both immediate and long-term success. This role requires a dynamic leader who can foster a collaborative team environment founded on integrity, respect, and responsibility, while also inspiring colleagues through exceptional coaching and development.

The Director of Rooms is responsible for maximizing room revenue and productivity while upholding the highest standards of guest service. Managing a team of department heads including Front Office Operations, Housekeeping, Guest Relations, Concierge, and Reservations, this role is instrumental in driving departmental performance and financial efficiency. Key responsibilities include supporting corporate and property-specific initiatives, leading the developmental growth of managers and line-level colleagues, coordinating capital expense planning, and ensuring financial targets are met with accuracy and timeliness.

This position is also designated as a Manager on Duty during emergencies and critical incidents, requiring readiness to respond to situations such as fire alarms, injuries, conflicts, and continuity plans adhering to Mandarin Oriental Hotel Group’s policies. The Director of Rooms will actively contribute to fostering a culture of legendary quality experiences and guest satisfaction by maintaining superior standards in both front-of-house and back-of-house operations.

With an attractive salary range of $140,000 to $155,000 plus eligibility for bonuses and a comprehensive benefits package including health, dental, vision insurance, and a 401(k) retirement plan, this opportunity is ideal for experienced hospitality professionals seeking a challenging leadership role at a premier luxury hotel. Mandarin Oriental New York also emphasizes work-life balance and professional growth through dedicated learning and development programs and exclusive company benefits such as the MOstay program that allows colleagues to enjoy stays at Mandarin Oriental properties worldwide.

If you are a seasoned hotelier passionate about delivering exceptional guest experiences and leading a high-performing team in a dynamic luxury environment, Mandarin Oriental New York invites you to become a valued member of their team and elevate your career to new heights.