Director of Rooms

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Multiple Tiers of Medical Coverage
Dental Insurance
Vision Insurance
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match

Job Description

The Little Rock Marriott is a distinguished hotel located in the vibrant heart of downtown Little Rock. As part of the globally recognized Marriott brand, this hotel offers guests impeccable service, exceptional amenities, and a prime urban location that appeals to both business and leisure travelers. The Marriott brand is synonymous with quality, innovation, and dedication to guest satisfaction, making the Little Rock Marriott a premier choice for visitors to the city. Whether hosting conferences, business meetings, or leisure stays, the hotel prides itself on creating memorable experiences through expert service and a welcoming atmosphere.

At the Little Rock Marriott, the hospitality experience goes beyond mere accommodations; it’s a commitment to excellence, comfort, and personalized service that ensures every guest’s visit is extraordinary. The hotel fosters a professional, dynamic work environment where employees are valued, supported, and encouraged to grow their careers. With ongoing training programs and a culture of mentorship, team members have ample opportunity for advancement within the Marriott network and the broader hospitality industry.

The role of Director of Rooms at the Little Rock Marriott presents a thrilling career opportunity for a passionate, energetic, and results-oriented hospitality professional. This pivotal leadership position involves overseeing all operations within the rooms division, including front desk management, reservations, guest services, and housekeeping. The Director of Rooms plays an essential role in developing and implementing strategic initiatives aimed at enhancing the guest experience, maximizing revenue, and maintaining high standards of service. This role requires a proactive leader who can inspire and develop a skilled team, ensure operational efficiency, and handle budgeting and forecasting responsibilities effectively.

The Director of Rooms will be instrumental in guaranteeing that guests enjoy seamless check-in and check-out processes alongside immaculate room and public space conditions. Collaborating closely with other hotel departments, this leader will help deliver a cohesive, guest-focused service environment. The ideal candidate will thrive in a fast-paced, high-demand setting, bringing proven expertise and a dedication to surpassing guest expectations. This position offers a unique chance to shape the room division's operational excellence and contribute to the Marriott's renowned reputation for hospitality.

By joining the Little Rock Marriott, you will become part of a team driven by a shared purpose of excellence, commitment to quality, and passion for hospitality. This role not only offers a fulfilling career pathway but also the satisfaction of making a lasting impact on guests’ travel experiences. Take the next step in your hospitality career today by embracing this leadership opportunity at the Little Rock Marriott, where your contribution will help build memorable, outstanding stays for every guest and foster your own professional growth within a top global brand.

Job Requirements

  • Bachelor's degree in hospitality management or related field or equivalent experience
  • proven experience in rooms division management preferably in a luxury hotel or resort
  • strong leadership and team management skills
  • excellent communication and interpersonal abilities
  • attention to detail and a commitment to maintaining high standards
  • proficiency in hotel property management systems (PMS) and related technology
  • strong analytical and problem-solving skills
  • flexibility to work irregular hours and weekends as needed

Job Qualifications

  • Bachelor's degree in Hospitality Management or related field or equivalent experience
  • proven experience in rooms division management preferably in a luxury hotel or resort
  • strong leadership and team management skills
  • excellent communication and interpersonal abilities
  • attention to detail and a commitment to maintaining high standards
  • proficiency in hotel property management systems (PMS) and related technology
  • strong analytical and problem-solving skills
  • flexibility to work irregular hours and weekends as needed

Job Duties

  • Oversee all aspects of rooms division operations including front desk, reservations, guest services, and housekeeping
  • develop and implement strategic plans to enhance guest satisfaction and revenue generation
  • train, mentor, and inspire a team of rooms division professionals
  • ensure seamless check-in and check-out experiences for guests
  • monitor and maintain quality standards in rooms and public areas
  • collaborate with other departments to meet guest needs and expectations
  • manage budgets, forecasting, and financial performance of the rooms division
  • implement and maintain efficient operational processes and technology solutions

Job Criteria

Experience

Expert Level (7+ years)


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