Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $130,000.00 - $170,000.00
Benefits
competitive salary
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through Accor Academies
opportunity for career development and growth
Corporate social responsibility activities
Job Description
Accor is a leading global hospitality company known for its extensive portfolio of hotel brands ranging from luxury to economy segments, providing diverse career opportunities worldwide. The company prides itself on embracing individuality and supporting personal and professional growth, fostering an inclusive work environment where employees are encouraged to develop their talents and pursue their passions. With a strong commitment to corporate social responsibility and continuous learning through its academies, Accor offers a dynamic and inspiring workplace where innovation and challenge are welcomed. Employees benefit from a competitive salary, comprehensive benefits, and opportunities to advance within the organization across the... Show More
Job Requirements
- Must be legally authorized to work in the U.S.A.
- Bachelor’s degree in business, hospitality, finance or a related field
- Minimum of 5 years of hotel operations experience including 3 years in senior leadership
- Previous Food & Beverage leadership experience in hotels or similar settings
- Proficient knowledge of Property Manager (Opera Cloud)
- Strong communication and interpersonal skills
- Ability to lead and manage teams effectively
- Strong analytical and organizational skills
- Knowledge of financial duties and market trends
- Ability to handle confidential information
- Ability to work in a fast paced environment
- Physical ability to stand and walk constantly during shifts
- Ability to lift and carry up to 60 lbs frequently
- Ability to kneel, push, pull and occasionally ascend or descend stairs and ladders
Job Qualifications
- At least 5+ years of hotel operations experience including 3+ years in a senior leadership role overseeing multiple departments
- A Bachelor’s degree in business, hospitality, finance or a related field
- Previous senior leadership role with Food & Beverage experience in hotels or similar settings
- Strong working knowledge of Property Manager (Opera Cloud)
- Detail orientated with strong analytical skills
- Strong oral, written and interpersonal skills to communicate with all levels or organization
- Knowledge of financial concepts and market trends
- Proven ability to lead by example, build effective teams and achieve results
- Demonstrated ability to develop and maintain key business relationships with internal and external stakeholders
- Ability to work cross-functionally, convey complex issues clearly and maintain confidentiality
- Excellent organizational skills with the ability to manage multiple priorities and maintain high attention to details in a fast paced environment
Job Duties
- Oversee and direct all operational departments including Front Office, Housekeeping, Food & Beverage and Culinary
- Monitor daily operations and address issues to ensure seamless guest experiences
- Ensure departmental compliance with brand and service standards
- Ensure every touchpoint of the guest journey reflects personalized, anticipatory, and intuitive service
- Work closely with department heads to drive service excellence, operational efficiency and revenue growth
- Recruit, train, mentor and manage department heads and supervisory staff
- Foster a positive work environment that promotes teamwork, accountability and service excellence
- Lead performance management and succession planning initiatives
- Assist the General Manager in developing and executing annual budgets, forecasts and operational plans
- Monitor financial performance, control costs and drive revenue-generating initiatives
- Analyze operational data to identify areas for improvement
- Champion a guest-first culture across the hotel
- Respond to guest feedback and complaints in a timely and professional manner
- Ensure the delivery of personalized and memorable guest experiences
- Enforce hotel policies and procedures to maintain high standards of safety, cleanliness and service
- Ensure adherence to local, state and federal regulations
- Oversee risk management and emergency preparedness procedures
- Act as a liaison between the General Manager and department heads
- Collaborate with sales, marketing and revenue teams to align operational goals with business strategy and brand positioning
- Represent the hotel in the absence of the General Manager
Job Location
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