Director of Guest Services

Starr is a distinguished global leader in commercial insurance with over 100 years of industry expertise. Recognized for its financial strength and vast experience, Starr empowers its employees to innovate, make impactful decisions, and develop lasting client relationships on a worldwide scale. The company nurtures an entrepreneurial culture where accessible leadership fosters collaboration and professional growth. At Starr, employees have the opportunity to work alongside seasoned professionals dedicated to delivering sophisticated insurance solutions tailored to meet the complex needs of their clients. Starr’s commitment to investing in its workforce and fostering real progress ensures a dynamic and supportive environment conducive to career advancement and personal development.

The Manager of Guest Services at Starr plays a pivotal role in shaping and overseeing a first-rate guest service program that addresses the distinct needs of clients, partners, and visitors across the company’s office locations. This position involves designing strategic guest service standards and ensuring their consistent application to offer a professional, unified experience that reflects Starr’s corporate values and reputation for excellence. The role encapsulates varied responsibilities spanning hospitality, operations management, and corporate branding, with a focus on creating an exceptional environment for both internal stakeholders and external visitors.

In this leadership capacity, the Manager of Guest Services coordinates high-profile and executive-level visits, including international delegations, guaranteeing that every detail is handled with exceptional hospitality and precision. They manage all aspects of guest arrivals, providing a warm welcome and ensuring smooth transitions. The role also entails supervising the guest relations function, which includes oversight of reception services, client welcomes, executive support, meeting and conference management, and VIP event coordination. To continuously enhance operational effectiveness and guest satisfaction, the manager implements feedback mechanisms and drives continuous improvement initiatives.

Collaboration is central to this role; partnering with Facilities, HR, Security, IT, and Marketing teams is essential to ensure that guest experiences are seamless and integrated across departments. The manager also leads, mentors, and develops the guest services team, emphasizing training and professional growth. Additionally, they are responsible for crisis response and guest safety protocols, including emergency management and corporate risk mitigation strategies designed to protect visitors. Budget management, vendor contract oversight, and supplier relationship coordination are key operational duties. Through the delivery of regular performance reports and insightful analytics to senior executives, the manager provides valuable recommendations for enhancing the guest service program. This role is based in the New York office and offers a salary range of $101,000 to $130,000, reflecting a comprehensive evaluation of experience, skills, certifications, and organizational needs. Starr promotes diversity and inclusion, ensuring equal opportunity and professional development for all employees.