Job Overview
Compensation
Hourly
Range $13.25 - $16.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Career development opportunities
flexible schedule
Job Description
The hiring establishment is a dynamic restaurant dedicated to delivering exceptional dining experiences through excellent service, quality food, and a clean, welcoming environment. As a key player in the hospitality industry, this restaurant prides itself on fostering a team-oriented atmosphere and maintaining high standards of operational excellence. With a strong focus on both customer satisfaction and employee development, the restaurant continuously strives to be a preferred dining destination while supporting the growth and success of its team members. This position offers full-time employment with competitive wages and opportunities for career advancement within a supportive and fast-paced environment.
The role of Shift Lead is integral to the daily operations of the restaurant. Reporting directly to the General Manager and Assistant Manager, the Shift Lead supports the management team by overseeing the restaurant during assigned shifts and leading hourly team members. This position demands versatility, as the Shift Lead must be proficient in all crew-level positions— demonstrating leadership by example in service quality, cleanliness, and teamwork. The Shift Lead’s responsibilities include managing shift staffing, delegating tasks, ensuring food safety compliance, and maintaining a positive atmosphere for both employees and guests.
In addition to overseeing daily operations, the Shift Lead plays an important role in onboarding and training new employees, providing ongoing coaching to enhance performance among the team. The position also involves actively engaging with guests to uphold high service standards and handling minor guest concerns professionally with proper escalation protocols. Furthermore, the Shift Lead contributes to the restaurant's sales efforts by supporting in-store promotions and initiatives, helping to create a lively and engaging guest experience at the point of sale.
Financial responsibilities include accurately completing shift-based cash handling and accountability reports. The Shift Lead maintains consistent communication with management regarding team performance, employee issues, and operational challenges to ensure smooth shift transitions and continuous improvement. This role requires a dependable decisionmaker capable of handling various tasks and special projects assigned by management, emphasizing the importance of flexibility and problem-solving skills.
The ideal candidate is committed to upholding company policies, operational standards, and food safety regulations. They lead by example, demonstrating professionalism in appearance and conduct while fostering a cooperative and efficient work environment that promotes employee morale and productivity. The Shift Lead is pivotal in maintaining the restaurant’s reputation for quality service and operational excellence, making it an exciting opportunity for motivated individuals seeking a leadership role in the restaurant industry.
The role of Shift Lead is integral to the daily operations of the restaurant. Reporting directly to the General Manager and Assistant Manager, the Shift Lead supports the management team by overseeing the restaurant during assigned shifts and leading hourly team members. This position demands versatility, as the Shift Lead must be proficient in all crew-level positions— demonstrating leadership by example in service quality, cleanliness, and teamwork. The Shift Lead’s responsibilities include managing shift staffing, delegating tasks, ensuring food safety compliance, and maintaining a positive atmosphere for both employees and guests.
In addition to overseeing daily operations, the Shift Lead plays an important role in onboarding and training new employees, providing ongoing coaching to enhance performance among the team. The position also involves actively engaging with guests to uphold high service standards and handling minor guest concerns professionally with proper escalation protocols. Furthermore, the Shift Lead contributes to the restaurant's sales efforts by supporting in-store promotions and initiatives, helping to create a lively and engaging guest experience at the point of sale.
Financial responsibilities include accurately completing shift-based cash handling and accountability reports. The Shift Lead maintains consistent communication with management regarding team performance, employee issues, and operational challenges to ensure smooth shift transitions and continuous improvement. This role requires a dependable decisionmaker capable of handling various tasks and special projects assigned by management, emphasizing the importance of flexibility and problem-solving skills.
The ideal candidate is committed to upholding company policies, operational standards, and food safety regulations. They lead by example, demonstrating professionalism in appearance and conduct while fostering a cooperative and efficient work environment that promotes employee morale and productivity. The Shift Lead is pivotal in maintaining the restaurant’s reputation for quality service and operational excellence, making it an exciting opportunity for motivated individuals seeking a leadership role in the restaurant industry.
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year of experience in a restaurant or food service environment
- Previous leadership or supervisory experience preferred
- Ability to work flexible hours including nights, weekends, and holidays
- Basic math and cash handling skills
- Strong organizational and multitasking abilities
- Reliable transportation to and from work
Job Qualifications
- High school diploma or equivalent
- Previous experience in restaurant or food service operations
- Proven leadership skills with the ability to manage and motivate a team
- Knowledge of food safety and sanitation standards
- Strong communication and interpersonal skills
- Ability to train and develop hourly employees
- Basic cash handling and accountability experience
- Customer service orientation with problem-solving abilities
- Ability to multitask and work efficiently in a fast-paced environment
- Demonstrated professionalism and reliability
Job Duties
- Lead and manage assigned areas of the restaurant during scheduled shifts
- Ensure the restaurant is properly staffed and organized according to shift schedules through efficient task delegation, break rotations, and job assignments
- Supervise team members to maintain high standards of food safety, cleanliness, and service
- Assist in onboarding and training new crew members in all areas of restaurant operations
- Provide coaching and feedback to hourly employees to support ongoing development and performance improvement
- Ensure all guest service standards are met or exceeded, including quality, value, and cleanliness
- Handle minor guest complaints with professionalism and escalate more serious concerns to management when necessary
- Support the execution of instore promotions and marketing efforts by ensuring proper team communication and guest engagement at the point of sale
- Complete shiftbased cash handling procedures and accountability reports with accuracy and timeliness
- Foster a positive and professional work environment by promoting teamwork, respect, and open communication
- Maintain consistent communication with management regarding shift performance, employee concerns, and operational issues
- Perform the duties of all hourly, nonmanagement positions as needed
- Assist with special projects or tasks assigned by management
- Serve as a dependable point of contact and decisionmaker during shift operations
Job Location
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