Customer Service Representative - Overnights

Uline is a family-owned company and a leading distributor in North America specializing in shipping, industrial, and packaging materials. Established with a commitment to exceptional service and quality, Uline operates with over 9,800 employees across 14 locations, serving a vast network of businesses and industries. Known for their dependable products and outstanding customer service, Uline has built a reputation as a stable and successful company in a competitive market. The company prioritizes a drug-free workplace, requiring all new hires to pass a pre-employment hair follicle drug screening, and supports an inclusive work environment with Equal Employment Opportunity commitments, including for veterans and disabled individuals.

The Kenosha Branch of Uline is currently seeking a full-time Customer Service Representative to work overnight shifts. This role offers a competitive hourly wage starting from $29 to $34, with a shift differential of $4 to recognize overnight work, and significant potential for career growth and earning advancement. The position entails working four or five days on-site, including weekends, within a fast-paced, friendly, and customer-focused environment that values teamwork and professional development.

As an Overnight Customer Service Representative at Uline, the successful candidate will play a vital role in delivering legendary service by thoroughly managing customer orders, addressing account inquiries, and making informed product recommendations. The representative will become a product and solutions expert, equipped to answer questions regarding product specifics, pricing, and shipping policies promptly and confidently. Building and nurturing strong relationships is key to this role, engaging with customers via phone, email, and chat to fully understand their needs and recommend the best solutions Uline offers. Furthermore, the position involves guiding customers through Uline's website and online ordering system, ensuring a seamless and satisfying purchasing experience.

Uline supports its employees with in-depth training programs aimed at enhancing communication and problem-solving skills, along with personalized peer mentoring within a professional, collaborative workplace that fosters career development and continuous learning. Regular team events help build connections and reinforce a sense of community among staff members. This role is ideal for those who are eager to learn, enjoy problem-solving, and thrive in a dynamic environment that values customer satisfaction and operational excellence. The benefits package includes comprehensive health insurance coverage, a 401(k) plan with a 6% employer match starting immediately, multiple bonus programs, paid holidays, generous paid time off, and a tuition assistance program for professional continuing education. Additional employee perks include affordable daily meal options in the café from local restaurants, an on-site fitness center, well-maintained walking paths, and a clean, modern facility that supports a positive work environment.