Customer Service Representative - Overnights

Uline is a prominent family-owned company recognized as North America's leading distributor of shipping, industrial, and packaging materials. With a workforce exceeding 9,800 employees across 14 locations, Uline continues to thrive through dedication to quality, customer service, and innovation. Established with a strong foundation in logistics and supply chain expertise, the company serves thousands of customers daily, providing them with top-tier products and solutions tailored to meet various industrial and commercial needs. Uline prides itself on being a drug-free workplace, requiring all new hires to complete a pre-employment hair follicle drug screening, and it operates on a strictly on-site basis. The company demonstrates a firm commitment to inclusion as an Equal Employment Opportunity (EEO) and Affirmative Action (AA) Employer, supporting veterans and individuals with disabilities.

The opportunity at Uline’s Kenosha branch offers a pivotal role as a Customer Service Representative working overnight shifts. This full-time position comes with an attractive pay range from $29 to $34 per hour, including a $4 shift differential, and substantial growth and earning potential within the company. The role involves working either a 4-day or 5-day on-site schedule including weekends, based out of the Kenosha facility located at 12355 Uline Way, Kenosha, WI.

As an Overnight Customer Service Representative, you become an essential part of delivering the legendary service that Uline customers rely on. You will be deeply engaged in processing orders, confidently making product recommendations, and addressing account inquiries using cutting-edge technology and software. This position requires an in-depth understanding of Uline’s product offerings, pricing, and shipping options so you can answer customer questions promptly and accurately, thus ensuring customer satisfaction and loyalty.

This role goes beyond simple transactional interactions; it is about building meaningful business relationships with clients through multiple communication channels such as phone, email, and chat. You will be actively helping customers navigate Uline’s online ordering system and website, making the purchasing process seamless and efficient. The company emphasizes continuous learning and development, providing comprehensive training to improve your communication, problem-solving skills, and product knowledge. In addition, you will benefit from a professional and collaborative work environment that fosters one-on-one peer mentoring, opportunities for career advancement, and regular team-building activities to enhance workplace camaraderie.

Being part of Uline means joining a stable and successful company that values its employees and their professional growth. This role is ideal for individuals who are motivated to learn, grow, and thrive in a dynamic customer service setting. The overnight shift offers a unique work-life balance with significant earnings potential and a comprehensive benefits package that underscores Uline’s commitment to employee welfare.