Customer Service Representative

Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, boasting over 9,800 employees across 14 locations. The company prides itself on delivering exceptional service and quality products, serving a wide range of industries. Known for its stability, success, and commitment to its workforce, Uline fosters a supportive and professional environment where employees can thrive and grow their careers. This commitment is reflected in its robust training programs and comprehensive benefits package, making it a preferred employer in the industrial supply sector.

At the Kenosha branch located at 12355 Uline Way, Kenosha, WI, the position of Customer Service Representative offers a unique opportunity to join a fast-paced, friendly, and customer-focused team. As a Customer Service Representative, you will be at the forefront of the customer experience, digging into order details and delivering the legendary service that Uline customers have come to expect. The role pays between 27 to 32 dollars per hour, including a 2-dollar shift differential, with significant growth and earning potential.

This role is essential for maintaining strong customer relationships by processing orders, recommending products, and handling account inquiries using advanced technology. You will become a product and solutions expert, empowered to respond quickly and confidently to questions about product features, pricing, and shipping. The job involves connecting with customers via phone, email, and chat, understanding their needs, and guiding them to the best solutions Uline has to offer. Helping customers navigate the Uline website and place orders online is also a critical part of the role.

Uline is dedicated to continuous learning and development, providing in-depth training to sharpen communication and problem-solving skills. The professional environment at Uline promotes one-on-one peer mentoring and offers ample opportunities for career advancement. Regular team events foster strong connections and collaboration among colleagues, making this not just a job but a career where you can grow and develop professionally.

Working at Uline means being part of a drug-free workplace that values diversity and equal opportunity, welcoming veterans and people with disabilities. All positions are on-site to ensure a collaborative and engaging work environment. Employees are supported with complete health insurance coverage and a 401(k) plan with a 6 percent employer match from day one. Multiple bonus programs, paid holidays, generous paid time off, and a tuition assistance program enhance the benefits of working at Uline. Furthermore, employees enjoy perks like an on-site café with affordable meals, a fitness center, and beautifully maintained walking paths within a best-in-class, modern, and clean facility environment.