Customer Service Management Trainee

Uline is a prominent family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With more than 9,800 employees spread across 14 locations, Uline has built a legacy of over 45 years based on exceptional service, high-quality products, and continuous growth. Known for its state-of-the-art facilities and a commitment to employee satisfaction, Uline fosters a workplace culture centered on innovation, teamwork, and career development. \n\nJoining Uline means becoming part of a dynamic and stable organization that values its workforce and actively invests in their professional advancement. The Kenosha Branch, located at 12355 Uline Way in Kenosha, WI, operates a modern call center that serves as the hub for delivering legendary customer service. This full-time position supports 24/7 operations with various shifts available, ensuring a structured and consistent work schedule that accommodates employee needs.\n\nThe Customer Service Management Trainee role at Uline presents a unique opportunity for emerging leaders eager to develop hands-on skills in customer service management. This position offers competitive pay starting from $29 to $34 per hour and significant growth and earning potential. The trainee program is comprehensive and designed to equip candidates with mastery over all aspects of managing a customer service team. Trainees will learn to empower customer service representatives by setting clear goals, monitoring performance, and fostering a collaborative work environment where continuous improvement is prioritized.\n\nResponsibilities in this role include managing a customer service team, reviewing department procedures, and identifying areas where operational efficiencies can be enhanced. This hands-on training approach ensures that trainees gain practical experience in leadership, problem-solving, and process optimization, preparing them for future management positions within Uline. Furthermore, Uline emphasizes the importance of a customer-centric mindset combined with teamwork and attention to detail as essential qualities for success in this role.\n\nWorking at Uline also means benefiting from a robust package of health and financial perks, including complete health insurance coverage from day one, a 401(k) plan with a 6% employer match, multiple bonus programs, and tuition assistance programs that support ongoing professional education. The company’s facilities feature clean, modern workspaces, an on-site fitness center, and affordable café options, which together create a supportive and enjoyable work environment. Uline maintains a drug-free workplace requiring pre-employment hair follicle drug screening and is an Equal Employment Opportunity/Affirmative Action employer dedicated to diversity and inclusion.