Customer Service Department Manager

Uline is a renowned family-owned company specializing in the distribution of shipping, industrial, and packaging materials across North America. With a robust workforce of over 10,000 employees spread across 15 locations, Uline has steadily built a reputation for dependable service, quality products, and strong customer relationships. Known for its fast, friendly, and customer-focused approach, Uline is deeply committed to excellence in all aspects of its operations, which has made its customer service legendary in the industry. The company's culture revolves around growth, stability, and employee satisfaction, offering careers packed with potential and an environment where employees can thrive and advance professionally.

The Customer Service Department Manager position is pivotal within Uline's Kenosha branch, located at 12355 Uline Way, Kenosha, WI 53144. This on-site role offers a competitive salary ranging from $85,000 to $100,000 per year, reflecting the importance of the position within the company. The primary responsibility of this role is to uphold and build upon Uline's tradition of exceptional customer service by leading and empowering customer service teams. This manager will be at the forefront of ensuring teams provide consistent, high-quality service that meets and exceeds customer expectations.

As a Customer Service Department Manager, the individual will oversee daily operations across multiple customer service departments. This includes training Team Leads to foster supportive, high-performing teams that maintain a positive work environment while delivering top-notch customer experiences. The manager will be responsible for continuously evaluating existing procedures, identifying inefficiencies, and implementing improvements that enhance team performance and customer satisfaction. In addition, responsibilities include analyzing performance reports and suggesting data-driven strategies to boost operational efficiency. Handling escalated customer issues promptly and effectively is also a critical aspect of the job, requiring strong problem-solving skills and a proactive approach to customer care.

Uline prides itself on more than just delivering products; it aims to create a memorable and seamless experience for its customers. The manager role is integral to this mission, serving as a leader who inspires and coaches teams to perform optimally. Candidates will find opportunities for growth, ongoing professional development, and the chance to work within a supportive company culture that values dedication and teamwork.

This role is ideal for experienced customer service professionals who possess a Bachelor’s degree and at least three years of management experience in customer service. Uline values leadership that involves coaching and developing teams to achieve high performance. This position also provides access to comprehensive benefits and employee perks, contributing to a balanced and rewarding work life. From complete health insurance coverage and a 401(k) plan with a 6% employer match starting from day one to multiple bonus programs and tuition assistance, Uline invests in its employees' well-being and professional growth.

Additional employee perks include a café with affordable meal options from local restaurants, an on-site fitness center, beautifully maintained walking paths, and best-in-class modern facilities, all designed to cultivate a positive and healthy work environment. Uline also emphasizes a drug-free workplace policy, requiring pre-employment hair follicle drug screening for new hires, reinforcing its commitment to safety and quality standards.

In summary, the Customer Service Department Manager role at Uline offers a unique opportunity to lead within a fast-paced, customer-centric environment backed by company stability and a commitment to excellence. Candidates who thrive in coaching teams, improving operational efficiencies, and delivering outstanding customer service will find this position both challenging and rewarding.