Job Overview

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Employment Type

Temporary
Part-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

flexible schedule
Paid Time Off
Employee assistance program
Training and Development
inclusive workplace
employee recognition programs
Career growth opportunities

Job Description

Clarendale Ann Arbor is a respected senior living community dedicated to enriching the lives of its residents through compassionate care and outstanding service. As part of a nationwide family of communities, Clarendale Ann Arbor combines a deep commitment to hospitality with expert senior care to create an environment where residents feel valued, safe, and genuinely at home. The company prides itself on investing not only in the wellbeing of its residents but also in the growth and development of its employees, fostering a culture of respect, teamwork, and continuous improvement. At Clarendale Ann Arbor, team members experience a workplace that emphasizes inclusion and diversity, ensuring every voice is heard and every contribution matters.

Working at Clarendale Ann Arbor means joining a team grounded in making a meaningful difference in the lives of seniors. The community atmosphere is warm and welcoming, reflecting its core values of empathy, professionalism, and engagement. Employees are encouraged to grow both personally and professionally, benefiting from ongoing training opportunities and the support of a leadership team dedicated to excellence in senior living.

The role of Concierge at Clarendale Ann Arbor is crucial in shaping the first impression and overall experience of visitors, residents, and staff. This hospitality-focused position serves as the welcoming presence at the community, offering friendly and professional assistance to all who enter. As a Concierge, you will play a pivotal role in maintaining a positive and inviting environment, ensuring that everyone feels acknowledged and cared for from the moment they arrive.

This position is part-time, PRN (as-needed) with a requirement for weekend availability, making it ideal for individuals seeking flexible scheduling combined with meaningful work. The Concierge handles a range of responsibilities from greeting residents and guests, managing delivery packages, and supporting the Business Office Manager with various administrative tasks. Communication skills are paramount, especially in managing telephone inquiries and providing solutions to resident and visitor concerns promptly.

The role goes beyond simple greeting duties, requiring a compassionate approach to senior engagement and problem-solving to foster an atmosphere where residents feel comfortable and valued. The Concierge acts as a liaison among residents, staff, vendors, and outside service providers, ensuring smooth operations within the community. Attention to detail, organizational skills, and a genuine passion for hospitality are essential traits for success in this role.

At Clarendale Ann Arbor, you will be part of a forward-thinking team that blends senior care expertise with hospitality excellence. The organization values its employees, offering a supportive and inclusive environment where every team member's efforts contribute to the community's overall success and the residents’ quality of life. If you are enthusiastic about delivering exceptional service and thriving in a dynamic, people-centered setting, this Concierge role provides an excellent opportunity to grow your career in senior living hospitality.

Job Requirements

  • high school diploma or general education degree (GED)
  • valid state ID or driver's license
  • ability to work weekends and on an as-needed (PRN) basis
  • proficiency with Microsoft Office Suite products
  • excellent telephone communication skills
  • compassionate attitude towards seniors
  • prior experience in hospitality or senior living environments preferred

Job Qualifications

  • high school diploma or general education degree (GED)
  • familiarity with Microsoft Office Suite products
  • excellent telephone communication skills
  • experience in hospitality or senior care is a plus
  • ability to work collaboratively with diverse groups
  • strong problem-solving skills
  • compassionate and friendly demeanor

Job Duties

  • meet and greet residents, guests, prospective employees, suppliers, vendors, and outside service providers in a professional manner
  • provide ongoing telephone coverage and address issues presented by residents, guests, vendors, and suppliers
  • handle difficult situations with care and professionalism to prevent escalation
  • accept delivery packages, document receipt in a log book, and notify residents
  • prepare maintenance work orders upon request
  • assist the Business Office Manager with various projects and assignments
  • maintain a welcoming and positive environment for all visitors and residents

Job Criteria

Experience

Entry Level (1-2 years)


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