Concierge at Clearwater Living Highland Park Dallas, TX

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

401(k) contributions

Paid vacation

Paid sick leave

Career growth opportunities

dynamic work environment

People-first culture

Service-oriented environment

Job Description

Clearwater Living Highland Park is a premier luxury senior living community located in Dallas, TX. Known for its dedication to providing exceptional care and an enriching environment, Clearwater Living Highland Park prides itself on fostering a culture where seniors are celebrated and their well-being is a priority. The community offers a dynamic and fast-paced setting where associates are valued and supported with excellent benefits such as 401(k) contributions, paid vacation and sick leave, and exciting opportunities for career growth. The company emphasizes a people-first philosophy and a commitment to outstanding service that makes it an ideal workplace for those passionate about serving the senior population.

The Concierge position at Clearwater Living Highland Park plays a crucial role as the first point of contact for residents, visitors, and staff. The Concierge sets the tone for a warm and welcoming atmosphere by greeting visitors, answering phone calls, relaying messages, and providing the highest level of customer service. The position involves maintaining a clean and organized front entrance, lobby, and reception area to create a professional first impression of the community. Additionally, the Concierge supports multiple departments through administrative duties, helps ensure regulatory compliance, and serves as an important contact during emergencies.

This role is essential in upholding the safety and security of the community by monitoring visitors, managing logs, and reporting any suspicious activity. The Concierge also assists residents with their special requests, manages the lost and found system, orders administrative supplies, and tracks meal attendance to support efficient room service coordination. Working closely with the Executive Director and other departments, the Concierge fosters teamwork through open communication and represents Clearwater Living's core values through positive interaction and professional appearance. This full-time role offers individuals who are customer service-oriented, organized, and compassionate a meaningful opportunity to contribute to a senior living environment dedicated to quality, safety, and respect.

Job Requirements

High school diploma or GED
completed background clearances as required by government regulations
health clearance including TB test
one year of relevant work experience preferred
current First Aid/CPR/BLS certification preferred

Job Qualifications

High school diploma or GED required
a minimum of one year of work experience in senior living, hospitality or in related field preferred
background clearances as required by government regulations
must meet health requirements, including TB
current First Aid/CPR/BLS certification a plus

Job Duties

Ensure front entrance, lobby, and reception areas are neat, clean, and organized at all times, presenting a professional first impression of the community
ensure all people who come in contact with are welcomed to the community by standing to greet and offering any assistance needed
answer, transferring, and delivering appropriate message calls while using a professional and courteous voice
monitor all visitors, requesting them to sign in/out of logbook, reporting suspicious persons or activity immediately to the supervisor
sort and distribute incoming mail
accept and report resident's special requests
maintain community's lost and found system
order and replenish administrative supplies as necessary
support Executive Director and other departments in administrative functions as needed
maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals
ensure regulatory compliance and report any issues or concerns immediately
comply with Clearwater Living standards/policies to encourage safe and efficient operations
encourage teamwork through open communication with associates
display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
represent the Clearwater Living principles and core values on a daily basis
perform other duties and tasks as assigned or required