Job Overview
Compensation
Hourly
Range $18.00 - $19.00
Benefits
career growth
Learning and development
recognition programs
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Job Description
SPS Global is a renowned award-winning company specializing in outsourcing solutions that utilize cutting-edge Intelligent Automation technologies, including Artificial Intelligence and Robotic Process Automation. Operating in more than 22 countries worldwide, SPS is a leader in delivering superior services to a broad spectrum of industries such as banking, insurance, legal, higher education, advertising, and various professional services. Serving numerous Fortune 500 companies, SPS is dedicated to providing exceptional outsourcing experiences to its clients. The company also focuses on fostering exciting career opportunities for its employees across North America and globally, emphasizing professional growth through diverse training programs and competitive benefits.
As a polished and service-oriented Concierge at SPS Global, you will serve as the vital first point of contact for clients, guests, and vendors. This role is instrumental in ensuring a professional, welcoming, and efficient front desk experience aligned with the highest standards of customer service. The Concierge position demands a confident and resourceful individual with a strong ability to foster positive first impressions while delivering seamless support across reception and office services functions. Responsibilities include greeting and checking in visitors, maintaining a polished front desk and lobby environment, handling incoming calls, responding to inquiries, and assisting with administrative and workplace tasks to support daily operations. This position reports directly to the Client Services Supervisor, Manager, or equivalent leadership and plays a crucial role in shaping a 5-star workplace experience for all visitors and employees.
SPS Global values a customer-first mindset and professional demeanor, with a strong emphasis on service excellence and attention to detail. The ideal candidate is expected to handle a fast-paced front desk environment with multitasking capability, excellent organizational and interpersonal skills, and the ability to remain calm and composed under pressure. SPS nurtures a culture of learning and talent recognition that promotes continuous professional development. Additionally, the company maintains a commitment to diversity, equity, inclusion, and fair employment practices, ensuring equal opportunities for all applicants regardless of their background. SPS offers comprehensive benefits such as medical, dental, vision insurance, retirement plans with matching contributions, paid time off, and various other perks designed to support the well-being and growth of their employees. This role is ideal for those seeking to grow within office services and workplace operations and who aspire to be part of a globally recognized leader in intelligent outsourcing solutions.
As a polished and service-oriented Concierge at SPS Global, you will serve as the vital first point of contact for clients, guests, and vendors. This role is instrumental in ensuring a professional, welcoming, and efficient front desk experience aligned with the highest standards of customer service. The Concierge position demands a confident and resourceful individual with a strong ability to foster positive first impressions while delivering seamless support across reception and office services functions. Responsibilities include greeting and checking in visitors, maintaining a polished front desk and lobby environment, handling incoming calls, responding to inquiries, and assisting with administrative and workplace tasks to support daily operations. This position reports directly to the Client Services Supervisor, Manager, or equivalent leadership and plays a crucial role in shaping a 5-star workplace experience for all visitors and employees.
SPS Global values a customer-first mindset and professional demeanor, with a strong emphasis on service excellence and attention to detail. The ideal candidate is expected to handle a fast-paced front desk environment with multitasking capability, excellent organizational and interpersonal skills, and the ability to remain calm and composed under pressure. SPS nurtures a culture of learning and talent recognition that promotes continuous professional development. Additionally, the company maintains a commitment to diversity, equity, inclusion, and fair employment practices, ensuring equal opportunities for all applicants regardless of their background. SPS offers comprehensive benefits such as medical, dental, vision insurance, retirement plans with matching contributions, paid time off, and various other perks designed to support the well-being and growth of their employees. This role is ideal for those seeking to grow within office services and workplace operations and who aspire to be part of a globally recognized leader in intelligent outsourcing solutions.
Job Requirements
- Ability to sit, stand, and walk for extended periods
- Manual dexterity for operating phones and office equipment
- Strong verbal and written communication skills
- Customer-first mindset with a strong focus on service excellence
- Confident, engaging, and professional demeanor
- Resourcefulness and problem-solving ability
- Ability to remain calm and composed under pressure
Job Qualifications
- High school diploma or equivalent
- Strong customer service and communication skills
- Professional appearance and demeanor
- Ability to multitask and manage a fast-paced front desk environment
- Strong organizational and interpersonal skills
- Experience in reception, concierge, hospitality, or customer-facing roles preferred
- Experience working in a corporate or professional office environment preferred
Job Duties
- Greet guests, clients, and vendors in a professional and welcoming manner
- Check in visitors and create guest passes in accordance with security procedures
- Maintain a polished and organized front desk and lobby environment
- Assist clients with escorting guests as needed
- Answer incoming calls and direct them to the appropriate departments
- Respond to inquiries with professionalism and efficiency
- Provide general office services support as needed
Job Criteria
Experience
No experience required
Job Location
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