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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $21.25
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
sick leave
Holiday pay
Tuition Reimbursement
Flexible pay options
Job Description
Sunrise Senior Living is a leading provider of senior living services, dedicated to creating vibrant communities where residents can enjoy longer, healthier, and happier lives. With a strong commitment to compassionate care, Sunrise fosters meaningful relationships between residents, their families, and team members. The organization has been recognized multiple times for its exceptional workplace culture, being certified as a Great Place to Work by Activated Insights for the eighth time. This accolade underscores the company’s dedication to employee satisfaction and a supportive work environment.
Sunrise of Oceanside is currently seeking a Concierge to serve as the welcoming face of t... Show More
Sunrise of Oceanside is currently seeking a Concierge to serve as the welcoming face of t... Show More
Job Requirements
- High school diploma or equivalent
- prior customer service experience
- proficiency with Microsoft Office and ability to learn specialized software
- strong communication and interpersonal skills
- ability to multitask and manage time effectively
- familiarity with health and safety regulations relevant to senior living environments
- capacity to follow detailed procedures and protocols
- willingness to participate in mandatory training and compliance programs
- ability to handle confidential information respectfully
- flexibility to perform various administrative and reception duties
- physical ability to maintain alertness and perform tasks requiring standing and walking
- compliance with pre-employment screenings and health evaluations as required
- valid driver’s license if driving Sunrise vehicles
Job Qualifications
- High school degree or GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and ability to learn new applications
- knowledge of community safety protocols and emergency response procedures
- strong written and verbal communication skills
- good organizational and time management abilities
- accurate record keeping skills
- good judgment, problem solving and decision-making skills
- ability to handle multiple priorities
- commitment to team goals and values
- understanding of recruitment data entry processes
- knowledge of safety equipment and procedures
- experience in administrative duties associated with front desk operations
Job Duties
- Oversee the community entry area for visitors, guests, and residents
- extend a warm welcome and greeting
- offer and provide beverages to visitors and guests
- ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings and direct candidates to apply online or capture their information in the Applicant Tracking System
- Answer incoming telephone calls and resident calls promptly with the appropriate greeting and identification
- Take complete messages with pertinent information and communicate them to the intended recipient
- Provide community overview to callers and direct them to appropriate contacts
- Manage appointments for residents and family members
- Send get well cards to residents in the hospital
- Order Memory Flowers for residents who have passed
- Send sympathy cards to families or responsible parties
- Order flowers and nameplates for new residents prior to move-in
- Order guest meals for resident and family on move-in day
- Maintain marketing and move-in packet inventory
- Support the Director of Sales with initial inquiry calls and CRM lead tracking
- Perform administrative tasks related to resident move-in
- Keep desk and entry area neat and organized
- Monitor and maintain the Bistro area including refreshments and cleanliness
- Ensure continuous music playing
- Cover front desk duties as needed
- Partner with the community team to ensure compliance with health and safety regulations
- Practice safety procedures including use of PPE and emergency protocols
- Maintain resident and team member rosters and work schedules for emergency procedures
- Respond to emergencies according to policies
- Ensure all guests and residents sign in and out appropriately
- Maintain the high-risk elopement list
- Update resident phone lists and registers daily
- Prepare and tally meal tickets and collect money in accordance with business controls
- Organize and distribute mail and newspapers
- Post and display the daily menu
- Maintain resident forms for miscellaneous credits
- Assist with recruitment process and general administrative duties
- Monitor and order office supplies
- Track and disburse team member paychecks
- Participate actively as a team member committed to team goals
- Demonstrate Team Member Credo and Principles of Service daily
- Contribute to customer and team member engagement programs
- Attend regular meetings
- Maintain compliance in required training
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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