Concierge

Oceanside, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.00 - $21.25

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings plan

Employee assistance program

Paid Time Off

sick leave

Holiday pay

Tuition Reimbursement

Flexible pay options

Job Description

Sunrise Senior Living is a leading provider of senior living services, dedicated to creating vibrant communities where residents can enjoy longer, healthier, and happier lives. With a strong commitment to compassionate care, Sunrise fosters meaningful relationships between residents, their families, and team members. The organization has been recognized multiple times for its exceptional workplace culture, being certified as a Great Place to Work by Activated Insights for the eighth time. This accolade underscores the company’s dedication to employee satisfaction and a supportive work environment.

Sunrise of Oceanside is currently seeking a Concierge to serve as the welcoming face of the community. This role is pivotal as it represents the initial contact many potential residents, families, and visitors have with Sunrise Senior Living. The Concierge’s responsibilities include greeting guests warmly, managing inbound calls, providing accurate community information, and supporting the sales and executive leadership teams. Beyond reception duties, the Concierge assists with administrative tasks such as data entry, recruitment support, and maintaining the ambiance of the Bistro area to ensure a pleasant experience for all.

As a Concierge, you will embody Sunrise’s mission and principles by delivering exceptional service and embodying a philosophy that values the sacredness of human life. You will have the opportunity to interact with a diverse group of people, from prospective residents to new team members, contributing significantly to their first impressions and ongoing satisfaction. The role demands excellent organizational skills, the ability to manage multiple priorities, and a customer-focused mindset to handle inquiries promptly and professionally.

In addition to managing front desk activities and community safety protocols, you will support sales efforts by assisting with marketing materials and resident move-in processes. Careful attention to detail is necessary as you maintain accurate records, coordinate appointments, and handle sensitive situations such as sending sympathy cards or monitoring resident safety. You will be an essential part of the risk management team, ensuring compliance with health and safety regulations and participating actively in emergency procedures.

This position requires strong computer skills, including proficiency with Microsoft Office and Sunrise-specific applications, and demands excellent communication abilities. A high school diploma or equivalent is required, along with proven customer service experience. Sunrise offers a competitive compensation package that varies by location, experience, and skill level, along with a comprehensive array of benefits.

Joining Sunrise Senior Living means becoming part of a team that values growth, teamwork, and personal fulfillment. You will find opportunities for professional development, supported by programs like tuition reimbursement and employee assistance. The organization promotes a positive work culture where every member can shine while making a meaningful impact on the lives of seniors and the community.

Sunrise prioritizes health and safety, requiring candidates to complete pre-employment screenings and vaccinations as mandated by law. By choosing to work at Sunrise of Oceanside, you are stepping into a role that offers both a rewarding career and the chance to contribute to a truly great workplace recognized nationally. Apply today to discover how you can be part of a community that not only values excellence in elder care but also celebrates and supports every team member’s unique contributions and aspirations.

Job Requirements

High school diploma or equivalent
prior customer service experience
proficiency with Microsoft Office and ability to learn specialized software
strong communication and interpersonal skills
ability to multitask and manage time effectively
familiarity with health and safety regulations relevant to senior living environments
capacity to follow detailed procedures and protocols
willingness to participate in mandatory training and compliance programs
ability to handle confidential information respectfully
flexibility to perform various administrative and reception duties
physical ability to maintain alertness and perform tasks requiring standing and walking
compliance with pre-employment screenings and health evaluations as required
valid driver’s license if driving Sunrise vehicles

Job Qualifications

High school degree or GED
proven customer service experience and skills
proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and ability to learn new applications
knowledge of community safety protocols and emergency response procedures
strong written and verbal communication skills
good organizational and time management abilities
accurate record keeping skills
good judgment, problem solving and decision-making skills
ability to handle multiple priorities
commitment to team goals and values
understanding of recruitment data entry processes
knowledge of safety equipment and procedures
experience in administrative duties associated with front desk operations

Job Duties

Oversee the community entry area for visitors, guests, and residents
extend a warm welcome and greeting
offer and provide beverages to visitors and guests
ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings and direct candidates to apply online or capture their information in the Applicant Tracking System
Answer incoming telephone calls and resident calls promptly with the appropriate greeting and identification
Take complete messages with pertinent information and communicate them to the intended recipient
Provide community overview to callers and direct them to appropriate contacts
Manage appointments for residents and family members
Send get well cards to residents in the hospital
Order Memory Flowers for residents who have passed
Send sympathy cards to families or responsible parties
Order flowers and nameplates for new residents prior to move-in
Order guest meals for resident and family on move-in day
Maintain marketing and move-in packet inventory
Support the Director of Sales with initial inquiry calls and CRM lead tracking
Perform administrative tasks related to resident move-in
Keep desk and entry area neat and organized
Monitor and maintain the Bistro area including refreshments and cleanliness
Ensure continuous music playing
Cover front desk duties as needed
Partner with the community team to ensure compliance with health and safety regulations
Practice safety procedures including use of PPE and emergency protocols
Maintain resident and team member rosters and work schedules for emergency procedures
Respond to emergencies according to policies
Ensure all guests and residents sign in and out appropriately
Maintain the high-risk elopement list
Update resident phone lists and registers daily
Prepare and tally meal tickets and collect money in accordance with business controls
Organize and distribute mail and newspapers
Post and display the daily menu
Maintain resident forms for miscellaneous credits
Assist with recruitment process and general administrative duties
Monitor and order office supplies
Track and disburse team member paychecks
Participate actively as a team member committed to team goals
Demonstrate Team Member Credo and Principles of Service daily
Contribute to customer and team member engagement programs
Attend regular meetings
Maintain compliance in required training
Perform other duties as assigned