Community Concierge

Vivmark Residential is a prominent leader in the U.S. rental housing industry, established through the merger of AvalonBay Communities and Equity Residential. This union has created a powerhouse in multi-family property ownership, development, and management, with a focus on innovation, excellence, and delivering exceptional living experiences. Operating more than 180,000 apartment homes across major U.S. markets, Vivmark Residential offers unmatched scale and career growth opportunities for team members, who can move across functions, disciplines, and geographic markets, fostering long-lasting careers. The company prides itself on investing heavily in its team members by promoting their professional growth, development, and capability enhancement while maintaining high employment standards and a supportive work environment.

Vivmark Residential is currently seeking an exceptional Community Concierge for a full-time position based in Long Island City, New York. The role is integral to crafting and elevating the residents' apartment living experience. As a Community Concierge, you will be the welcoming face that represents Vivmark Residential, providing outstanding customer service and overseeing front desk operations during a 3pm to 11pm shift. Occupying the frontline of resident interactions, you will be responsible for managing visitor traffic efficiently, offering expert assistance, and fostering a sense of community and luxury for both prospects and current residents. This position demands strong interpersonal, organizational, and communication skills to ensure that every resident feels valued and supported.

Your responsibilities include collaborating closely with leasing and maintenance teams to ensure a seamless move-in/move-out process and ongoing resident satisfaction. You will implement programs geared towards enhancing resident engagement and retention while maintaining the company's high customer service standards. The role is designed for candidates who thrive in dynamic, multitasking environments and are passionate about hospitality and resident services. This position offers a competitive base pay ranging from $46,400 to $65,500 annually, along with a comprehensive benefits package that caters to your health, financial well-being, and work-life balance.

Joining Vivmark Residential means becoming part of a company that values diversity, inclusivity, and equal employment opportunities. The organization commits to providing a harassment-free, supportive workplace where all voices are heard and appreciated. If you are an innovative property management professional eager to lead a front desk team and redefine luxury apartment living, this Community Concierge role could be the perfect fit for your career aspirations.