Cocktail Runner - Sports & Social Club Louisville

Louisville, KY, USA|

Job Overview

Compensation

Hourly

Range $10.50 - $16.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Training and Development

Retirement Plan

Employee assistance program

Job Description

Live! Hospitality is a renowned leader in the food and beverage industry, known for delivering exceptional service and unforgettable experiences to guests. As a dynamic hospitality company, Live! Hospitality operates premier venues that combine top-notch entertainment with meticulously crafted dining and beverage offerings. The company prides itself on fostering a professional and welcoming environment where every team member plays a vital role in maintaining the high standards that patrons expect. Whether you are attending a concert, sporting event, or enjoying a night out, Live! Hospitality ensures that every guest is treated with the utmost care and respect, making each visit memorable. The company takes pride in its rich heritage and its close partnerships with industry leaders, continually enhancing the offerings across its diverse estate.

The Cocktail Runner position at Live! Hospitality is ideal for individuals who thrive in fast-paced hospitality environments and are passionate about providing exceptional guest service. This role is pivotal in supporting the bartenders and ensuring that all beverages are delivered promptly and professionally to guests. The Cocktail Runner must maintain a polished and professional appearance consistent with the company’s standards, and possess comprehensive knowledge of drinks including specialty cocktails, wines, beers, and non-alcoholic beverages. Responsibilities also include maintaining cleanliness and organization of the bar and lounge areas, following proper service protocols, and upholding all state and company regulations regarding alcohol service. The role demands excellent communication skills, teamwork, and the ability to anticipate guest needs, ensuring seamless service delivery.

In addition to delivering beverages, the Cocktail Runner supports the operational flow of the venue by performing opening and closing duties, managing side stations, and collaborating closely with other front-of-house and kitchen staff. This position requires a keen attention to detail and a proactive approach to problem-solving, making it essential for candidates to uphold a positive and professional attitude at all times. The Cocktail Runner also plays an active role in maintaining the integrity of the venue by reporting any damage or breakages and participating in daily meetings and training sessions to continually enhance their skills and knowledge.

Working at Live! Hospitality offers an opportunity to grow within a respected and vibrant company that values its employees and their contributions. This role may require working evenings, weekends, and holidays, reflecting the nature of the hospitality and entertainment industry. Candidates are expected to be physically capable of handling the demands of the job, including lifting up to 50 pounds and being on their feet throughout their shifts. Overall, the Cocktail Runner position is a rewarding and engaging role suited to those who enjoy working as part of a dynamic team and are committed to excellence in guest service.

Job Requirements

Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.)
must be able to efficiently and safely stand and move about the entire facility during each shift
bending, stooping, kneeling, lifting

Job Qualifications

At least 1 year of serving in a fast-paced food and beverage venue
knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred
must meet state legal age requirements
must speak fluent English, other languages preferred
must be courteous, pleasant, and good natured
communication skills utilized significantly when interacting with guests, bartenders, wait staff, cooks, and supervisors
alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency
may be required to work nights, weekends, and/or holidays

Job Duties

Maintain professional appearance standards as directed in the Live! Hospitality Employee Handbook
anticipate and accommodate all the needs of the guests
use proper service protocol - serving all drinks to the guest's right, using the right hand
able to carry a tray
able to comprehensively describe all drinks, specialty cocktails, wine and beer
provide professional and exceptional service
ensure delivery of all beverages to the guests
maintain general cleanliness of assigned stations and entire venue
follow supervisor's instructions, communicate with and support co-workers, be a team player
possess in-depth knowledge of all food and beverage menus
serve all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards
follow all company procedures when providing bottle service
follow proper cash/payment card procedures
comply with Department of Health and company sanitation standards
communicate the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs
properly set-up cocktail lounge/bar and side stations, perform side-work and other opening/closing procedures as directed by management
ensure all lounge furniture is clean and free of debris
perform opening & closing side-work as instructed
report all breakage, damage of equipment or furniture immediately to management
attend and participate in daily pre-shift meetings
attend and participate in any training sessions or departmental meetings
learn by listening, observing other team members and sharing knowledge while leading by example
portray a positive and professional attitude
demonstrate knowledge of Live! Hospitality, its partners and the entirety of the estate
work as part of a team and provide help and support to all team members