Client Concierge

The American Arbitration Association (AAA) is a premier organization specializing in arbitration and mediation dispute resolution services. Recognized as a leading non-profit entity and frequently honored as one of the best non-profits to work for by the Non-Profit Times, AAA boasts a dynamic work environment built on fast-paced, results-driven initiatives. Operating various hearing facilities across the United States, AAA offers professional, rewarding careers supported by competitive salaries and comprehensive benefits. The Los Angeles office, where this particular Client Concierge role is based, is a hub for facilitating smooth and professional arbitration hearings and client interactions.

The Client Concierge position at AAA in Los Angeles, California, provides a unique opportunity to be the frontline representative for clients, arbitrators, mediators, and visitors at AAA’s hearing sites. This full-time, on-site role offers a competitive salary between $67,700 and $71,700 annually. The Client Concierge is responsible for managing all front-of-house operations, from greeting visitors and clients warmly to ensuring that hearings are executed flawlessly in terms of logistics and client experience. Beyond the core responsibilities related to hearings, this role also supports business development efforts by assisting with client outreach, event coordination, and marketing activities.

This role demands exceptional organizational skills, meticulous attention to detail, and the ability to anticipate client needs effectively. The Client Concierge ensures a polished and professional atmosphere, providing seamless services including technology setup, catering coordination, and room adjustments to meet client expectations. Candidates must be comfortable managing multiple priorities in a client-facing environment, resolving issues promptly, and collaborating closely with case administration teams and other internal stakeholders.

Significantly, the role involves maintaining strict confidentiality regarding case information while adhering to AAA’s information security and data privacy policies. The position delivers varied daily responsibilities, including reception management, hearing room preparation, mail distribution, and event support such as training programs and client meetings. The Client Concierge also plays a vital role in tracking business development leads and activities, contributing directly to AAA’s growth and client satisfaction goals.

In summary, the Client Concierge role at the American Arbitration Association offers a compelling opportunity for candidates with a background in customer service, hospitality, or professional services who are looking to join a distinguished organization dedicated to excellence in dispute resolution. This career path combines client-facing responsibilities with opportunities for contributing to organizational initiatives within a collaborative, inclusive workplace culture. AAA values diversity, equal opportunity, and provides employees with a comprehensive benefits program that includes health coverage, a 403(b) retirement plan with generous matching, and other incentives that promote overall well-being.