Job Overview

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Compensation

Hourly
Range $11.75 - $15.75
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Benefits

Health Insurance
tuition support
Paid Time Off
Employee stock ownership plan
Retirement Plan
Employee Discounts
Medical insurance

Job Description

WinCo Foods is a rapidly expanding grocery retailer with a family of over 140 supermarkets spread across 10 states. With a sizeable workforce of more than 22,000 employee owners, WinCo stands as the second largest employee-owned company in the United States. The company's mission is centered on making the lives of its customers and employee owners better by providing the lowest possible prices to feed their families. This commitment to value is reflected in an Employee Stock Ownership Plan (ESOP) that includes over 500 millionaire employee-owners, illustrating the success of its employee-centric business model. The company also distinguishes itself by offering exemplary benefits, such as top-tier medical plans and tuition support, contributing to a rewarding work atmosphere and fostering employee growth and satisfaction.

At WinCo Foods, the environment is vibrant and fast-paced, with retail locations operating 24 hours a day, 7 days a week, except for limited exceptions. The company seeks individuals who can thrive in such an atmosphere and are committed to delivering exceptional customer service. The role in focus is that of a Cashier and Self-Checkout Attendant, a position crucial to maintaining smooth operations at the check stands and customer service desks. This role involves processing customer orders accurately, efficiently, and courteously, reflecting the friendly, cooperative service WinCo is known for. Employees in this position typically work shifts varying from 6 to 8 hours between 5:00 am and 1:00 am. They have the opportunity to engage directly with customers, ensuring positive shopping experiences that encourage repeat business and customer loyalty. The position requires handling monetary transactions, operating check stand equipment, stocking merchandise, pricing, and rotating products as needed. In addition, Self-Checkout Attendants play a vital role in monitoring and maintaining self-checkout stations, verifying transactions, and assisting customers to prevent shrinkage and ensure safety. This role not only demands technical proficiency but also a strong customer service orientation, with an emphasis on creating a welcoming and helpful environment for shoppers. Candidates for this role should be comfortable working varied shifts including nights, weekends, and holidays, and be able to handle physically demanding tasks such as lifting and standing for long periods. Moreover, the job necessitates adherence to all relevant state and federal laws, including regulations concerning the sale of restricted items like tobacco and alcohol, as well as food stamp and WIC voucher procedures. WinCo Foods aspires to cultivate an inclusive workplace where every employee is valued and respected, reflecting a dedication to diversity that drives the company's continued growth and success. Applicants are warned to be cautious of fraudulent job offers and encouraged to verify communications through official channels, ensuring transparency and trust in the hiring process. This position offers a unique opportunity to join a dynamic retail team dedicated to making a tangible positive impact in the communities served by WinCo Foods, with the full support of a reputable and supportive employer.

Job Requirements

  • Ability to work varied shifts including nights, weekends and holidays
  • Ability to perform friendly, courteous and tactful relations with customers and coworkers
  • Ability to communicate effectively to perform customer relation tasks
  • Ability to complete written forms
  • Ability to conduct visual inspections and read information on merchandise
  • Ability to lift and maneuver objects up to 20 lbs frequently and up to 50 lbs occasionally
  • Ability to operate check stand equipment like cash registers, scanners and scales
  • Must be 16 years of age or older
  • Manual dexterity and good hand-eye coordination
  • Ability to memorize PLU codes, product locations, and company policies
  • Accuracy in handling monetary transactions with mental alertness and basic math skills
  • Ability to use household cleaners and occasionally use blades for box cutting
  • Ability to perform primary duties efficiently and accurately
  • Ability to navigate high stress situations and handle volatile or unsatisfied customers
  • Food safety, tobacco and alcohol sales certification as required by state and local laws

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous retail or customer service experience preferred
  • Ability to operate cash register and related equipment
  • Strong communication skills, both verbal and written
  • Basic math skills including addition, subtraction, multiplication and division
  • Ability to learn and memorize product codes and company policies
  • Strong customer service orientation and ability to handle high volume of transactions
  • Ability to maintain composure and tact in stressful situations
  • Familiarity with safety and security protocols in retail settings
  • Ability to stand or sit for long periods and perform physical tasks such as lifting

Job Duties

  • Seek opportunities to welcome, engage, serve and thank customers
  • Maintain an atmosphere of friendly, enthusiastic customer service
  • Operate check stand equipment such as cash register, scanner and scale to process customer orders using two aisles
  • Engage in suggestive selling and other sales techniques
  • Process monetary transactions including cash, checks, gift certificates, travelers checks, food stamps, coupons, and refunds
  • Maintain knowledge of current product locations, monitor UPC codes and ensure proper pricing
  • Maintain clean, neat and properly stocked check stand
  • Stock, price and rotate merchandise
  • Operate multi station self-checkout lane as needed
  • Assist at the customer service counter as needed
  • Perform other duties as assigned
  • Follow all state and federal laws concerning sale of restricted or regulated items
  • Adhere to USDA Food Stamp or WIC voucher procedures
  • Regularly move within SCO area to expedite transactions and keep area clear of hazards
  • Engage customers at self-checkout kiosks to ensure accuracy and limit shrinkage
  • Monitor multiple transactions and verify payments
  • Maintain high awareness of self-checkout area and anticipate customer needs
  • Prioritize safety and address concerns per company policy

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