Case Manager/ Housing Navigator

Tempe, AZ, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.25 - $24.25

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

flexible scheduling

Job Description

Endeavors is a compassionate and dedicated nonprofit organization committed to empowering individuals and families to build better lives for themselves, their families, and their communities. With a strong focus on housing stability, health care, and social services, Endeavors works tirelessly to support vulnerable populations, including children, veterans, and individuals experiencing homelessness. The organization fosters partnerships with landlords, property owners, housing authorities, healthcare networks, outreach teams, and community service providers to expand access to housing and essential support services. Endeavors is known for its client-centered, trauma-informed, and strength-based approach, ensuring that each individual receives personalized care that promotes long-term stability and self-sufficiency.

The Case Manager/Housing Navigator role at Endeavors is pivotal in providing individualized case management and housing-focused services to shelter residents. The primary aim of this position is to support clients in stabilizing their current situations and successfully transitioning into permanent housing. This full-time position entails developing and maintaining relationships with housing providers, assisting clients through every step of the housing process, and ensuring clients receive comprehensive support tailored to their unique needs. The role requires managing a caseload of approximately 20-30 clients, conducting thorough intake assessments and eligibility screenings, and coordinating support services ranging from employment resources to healthcare and mental health services.

Case Managers at Endeavors play a critical role in educating clients about tenant rights, lease agreements, and independent living skills, empowering them to maintain long-term housing stability. They serve as vital liaisons between tenants and landlords, addressing concerns to foster positive tenancy outcomes. The role also involves detailed documentation and compliance with federal, state, and agency regulations, utilizing trauma-informed, client-centered, and harm reduction strategies to provide empathetic and effective case management. Endeavors places a high value on professionalism, cultural sensitivity, and exceptional customer service, underpinning its mission to create meaningful and lasting impacts in the lives of those they serve. This position offers an impactful career path for those passionate about social work, housing advocacy, and client empowerment within a supportive and mission-driven environment.

Job Requirements

Bachelor's degree in social work, human services, psychology, sociology or related field
Minimum 2 years of related experience or training in homeless services, housing navigation, or case management preferred
Ability to work flexible schedules including weekends, holidays, and overnight shifts
Driver's license with a clear record
Daily use of a vehicle without prior notice
Must be available and willing to travel to various locations as business needs dictate
Ability to maintain regular and acceptable attendance
Strong interpersonal and communication skills
Ability to maintain client confidentiality
Familiarity with trauma-informed, client-centered, and harm reduction approaches

Job Qualifications

Bachelor's degree in Social Work, Human Services, Psychology, Sociology, or related field
Minimum 2 years of related experience or training in homeless services, housing navigation, or case management preferred
Experience with Housing First philosophy and strategies, tenant rights and responsibilities, and strength-based case management is a plus
Proficiency in Spanish and English (written and spoken) preferred
Strong interpersonal and communication skills
Ability to work flexible schedules including weekends, holidays, and overnight shifts
Ability to maintain client confidentiality
Knowledge of community resources and supportive services
Skilled in motivational interviewing and crisis intervention techniques
Familiarity with HMIS or similar data management systems

Job Duties

Develop and maintain partnerships with landlords, property owners, housing authorities, healthcare networks, outreach teams, and community service providers
Research rental markets, maintain housing inventories and landlord databases, recruit new landlords through outreach and ongoing communication regarding program benefits
Assess housing providers and available units to ensure safe, appropriate housing placements
Assist clients with housing searches, housing applications, lease coordination, accommodation requests, move-in preparation, and securing documentation
Educate clients on tenant rights, lease agreements, housing responsibilities, independent living practices, and tenancy skills
Serve as liaison between tenants and property owners to address concerns and support positive tenancy outcomes
Maintain a caseload of approximately 20-30 clients providing regular case management, engagement tracking, and documentation
Conduct intake assessments, eligibility screenings, and comprehensive evaluations of client needs
Develop individualized housing and service plans with goals promoting self-sufficiency and permanent housing
Provide strength-based, trauma-informed, and client-centered case management using motivational interviewing, harm reduction, crisis intervention, de-escalation, and supportive counseling
Assist clients with life skills development, budgeting, problem solving, scheduling, coping strategies, and coordination of care needs
Facilitate referrals and linkages to employment, healthcare, mental health, substance abuse treatment, public benefits, and community-based services
Participate in coordinated entry, case staffing meetings, trainings, and collaborative activities
Maintain accurate client records, HMIS data entry, reports, travel expenses, discharge plans, and required documentation in compliance with regulations
Demonstrate professionalism, patience, cultural sensitivity, compassion, and confidentiality
Utilize trauma-informed, client-centered, and harm reduction approaches
Perform other duties as assigned
Demonstrate exceptional customer service prioritizing clients to support Endeavors’ mission