Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
flexible scheduling
Career development opportunities
Job Description
Caesars Entertainment, Inc. is a leading casino-entertainment company in the United States and one of the most diversified providers globally. Established in Reno, Nevada, in 1937, Caesars has significantly expanded through new resort developments, acquisitions, and brand growth. Their iconic resorts operate primarily under the Caesars, Harrah's, Horseshoe, and Eldorado brand names, offering guests a luxurious and memorable experience that combines top-tier hospitality, fine dining, premier gaming, and immersive entertainment. Caesars Entertainment prides itself on its PEOPLE PLAN PLAY framework, emphasizing commitment to its team members, communities, suppliers, and the environment. The company encourages diversity, innovation, and excellence, making it a sought-after employer in the hospitality and gaming industry.
The role being offered focuses on providing top-quality customer service within the dynamic dining and gaming environment of the Caesars resorts. This position plays a crucial role in ensuring that guests have a favorable and memorable dining and gaming experience by maintaining a positive and professional attitude that promotes the Family Style Service culture. The successful candidate will serve and assist customers, maintain cleanliness and organization, and contribute to the smooth operation of the dining and gaming areas. Responsibilities span various operational aspects, including interacting with guests, managing beverage orders, bussing tables, restocking supplies, assisting hosts, and supporting banquet setups and breakdowns.
This position requires dealing with high-volume customer interactions, requiring a consistently outgoing, upbeat, and friendly demeanor. Employees will be expected to have a strong knowledge of menu items, company policies, and casino events to assist customers accurately and effectively. Flexibility in work schedule is essential, as shifts may include late nights, weekends, and holidays. Moreover, employees must be able to work efficiently in a standing or walking position for extended periods and maintain balance, perform manual tasks such as lifting and carrying objects, and work safely with cleaning chemicals and equipment in a smoking and pet-friendly environment.
The company values individuals who can build strong guest relations, making customers feel welcomed and comfortable while encouraging return visits. Employees must also adhere to regulatory, departmental, and company policies ethically while empowering others to do the same. Overall, this role offers a unique opportunity to be part of a renowned brand that values excellence, teamwork, and creating extraordinary experiences for guests. It is ideal for individuals passionate about customer service, hospitality, and the vibrant casino-entertainment atmosphere, who seek dynamic career opportunities within a supportive and prestigious company.
The role being offered focuses on providing top-quality customer service within the dynamic dining and gaming environment of the Caesars resorts. This position plays a crucial role in ensuring that guests have a favorable and memorable dining and gaming experience by maintaining a positive and professional attitude that promotes the Family Style Service culture. The successful candidate will serve and assist customers, maintain cleanliness and organization, and contribute to the smooth operation of the dining and gaming areas. Responsibilities span various operational aspects, including interacting with guests, managing beverage orders, bussing tables, restocking supplies, assisting hosts, and supporting banquet setups and breakdowns.
This position requires dealing with high-volume customer interactions, requiring a consistently outgoing, upbeat, and friendly demeanor. Employees will be expected to have a strong knowledge of menu items, company policies, and casino events to assist customers accurately and effectively. Flexibility in work schedule is essential, as shifts may include late nights, weekends, and holidays. Moreover, employees must be able to work efficiently in a standing or walking position for extended periods and maintain balance, perform manual tasks such as lifting and carrying objects, and work safely with cleaning chemicals and equipment in a smoking and pet-friendly environment.
The company values individuals who can build strong guest relations, making customers feel welcomed and comfortable while encouraging return visits. Employees must also adhere to regulatory, departmental, and company policies ethically while empowering others to do the same. Overall, this role offers a unique opportunity to be part of a renowned brand that values excellence, teamwork, and creating extraordinary experiences for guests. It is ideal for individuals passionate about customer service, hospitality, and the vibrant casino-entertainment atmosphere, who seek dynamic career opportunities within a supportive and prestigious company.
Job Requirements
- Ability to push and pull up to 50 pounds
- Ability to lift and carry objects up to 35 pounds
- Ability to bend, stoop, twist, reach, and kneel repetitively
- Ability to safely work with provided cleaning chemical and equipment
- Ability to ascend and descend stairs and maintain equilibrium for extended periods
- Ability to work from a standing position and/or walking motion for extended periods
- Ability to work in a smoking and pet-friendly environment.
Job Qualifications
- Must be 21 years of age or older
- Proficient in English verbal and written communication
- Proficient with iOS devices
- Flexible to work various shifts, weekends, and holidays
- A high school diploma or GED equivalent is preferred.
Job Duties
- Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful
- Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times
- Take customers’ drink orders and serve and refill drinks promptly
- Buss all tableware from dining room to service stations and ensure all items are clean and presentable
- Break down all bus pans in the service stations and prepare dirty dishware for pickup
- Deliver dirty glassware to and from the kitchen for cleaning
- Ensure rolls are set on table when customers are seated, return butter and creamers to the pantry, and clear tables and stations
- Answer questions about food items and make recommendations upon request
- Remove customers’ dirty dishes from tables during the course of their meal and upon completion
- Stock wait stations, bar, and storage areas
- Bring ice as needed
- Assist hosts with seating guests if necessary
- Reset tables after clearing
- Roll silverware, set up food stations or dining areas for next shift or large parties
- Accurately set up and clean up banquet functions
- Have knowledge of customer alcohol limitations and company policies
- Be knowledgeable about casino events and promotional activities and assist as needed
- Keep work area clean and orderly
- Adhere to regulatory, departmental, and company policies ethically
- Work flexible schedule including nights, weekends, and holidays
- Build guest relations by engaging with customers and making them feel welcome
- Perform other duties as assigned by management.
Job Criteria
Experience
No experience required
Job Location
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