Beverage Manager

American Place Casino is dedicated to being Chicagoland's premier gaming and entertainment destination, known for unparalleled hospitality and an unforgettable guest experience. More than just a casino, it is a community where team members thrive and grow professionally, supported by a culture that embraces inclusivity and fun. The casino continuously strives to elevate its standards of excellence and seeks dynamic, coachable individuals passionate about hospitality. This commitment to excellence ensures that every moment for guests is crafted to delight and that every team member has a pathway to career success. The company champions a workplace environment where opportunities for advancement and professional growth are abundant, making it an attractive destination for those who want to build a meaningful career in the entertainment and hospitality industry.

The role of Beverage Manager at American Place Casino is pivotal to maintaining the high standards of beverage service that the casino is famous for. This position is responsible for overseeing all beverage operations throughout the property, including bars, lounges, and gaming floor services. The Beverage Manager ensures exceptional guest service and operational efficiency while maintaining full compliance with all regulatory requirements related to beverage operations. Leadership is a key aspect of this role, as the manager leads and mentors a diverse team that includes bartenders, barbacks, and supervisors. They are responsible for training, coaching, and developing staff, fostering a positive workplace culture that aligns with the casino’s core values. Effective scheduling and performance evaluation are essential duties to maintain a high-performance team.

In addition to leadership, the Beverage Manager manages the financial aspects of beverage operations, including budgets, labor, and costs of goods sold. Inventory management, vendor relations, and implementing procedures to minimize waste and prevent loss are critical components of the role. The manager also analyzes sales trends and market opportunities to increase revenue and profitability through innovative beverage programming and special promotions. Ensuring an outstanding guest experience is a top priority, which involves overseeing all guest interactions related to beverage service, promptly addressing any concerns, and developing creative beverage menus and events that boost guest engagement.

Compliance with health, safety, and alcohol service regulations is rigorously maintained, as is the safety of team members. The Beverage Manager enforces responsible alcohol service protocols and maintains organizational standards in beverage areas. This role requires a comprehensive understanding of multi-unit food and beverage operations or casino/hotel operations, substantial knowledge of service standards, storeroom procedures, and familiarity with all equipment used in beverage outlets. The position demands strong organizational skills, computer literacy, and the ability to work under high volume and stressful situations. Physical demands include prolonged periods of standing and walking, as well as lifting and other movements typical to this dynamic working environment. Bilingual skills are preferred.

Position Salary Range: $60,000 to $97,500, employment type is full-time.

American Place Casino is an Equal Opportunity / Affirmative Action employer committed to providing equal employment opportunities without regard to race, color, religion, sex, national origin, disability, or protected veteran status.