Barista ("Servidor/a de Cafe")

Azul Hospitality is a renowned hospitality company dedicated to providing exceptional guest experiences across its properties. With a focus on quality service, Azul Hospitality ensures that every guest interaction is handled with professionalism, warmth, and attention to detail. The company operates hotels and resorts that emphasize comfort, luxury, and personalized customer care, contributing to a strong reputation in the hospitality industry. Azul Hospitality is committed to upholding high standards of cleanliness, safety, and guest satisfaction, making it a preferred choice for travelers seeking memorable stays. The work environment reflects the company’s values of respect, teamwork, and continuous improvement, fostering a culture where employees are empowered to deliver top-tier service.

This role focuses on the position of a Food and Beverage Service Attendant within one of Azul Hospitality’s food service outlets. The primary purpose of this position is to deliver friendly, courteous, and efficient service to guests, ensuring a quality presentation of food and beverage offerings. The attendant is responsible not only for taking customer orders and providing detailed product information but also for preparing and serving hot and cold specialty beverages such as coffee, tea, and artisan drinks. Additionally, this role involves maintaining cleanliness and sanitation standards throughout the outlet, including preparing work areas, cleaning tables, floors, and service utensils, and restocking necessary supplies like cup sleeves, straws, and napkins.

The Food and Beverage Service Attendant plays a critical role in upholding the outlet’s service standards and operational policies while maintaining a calm demeanor during busy periods. This includes operating the POS system for cash and card transactions, executing proper food and equipment handling, and adhering to health and safety regulations. The position requires a blend of customer service skills, attention to detail, and physical stamina, as it involves standing for extended periods, working in temperature-controlled environments such as freezers and kitchens, and handling equipment that may weigh up to 250 lbs. Professionals in this role must be knowledgeable about coffee beans, brewing methods, drink preparation, and must have valid Safe Server Alcohol and Food Handlers certifications.

Beyond daily operational tasks, the Food and Beverage Service Attendant supports other hotel functions by addressing guest inquiries, following safety policies, and assisting with maintenance and sanitation needs. The role demands excellent communication skills, patience, tact, and the ability to effectively resolve customer issues. Candidates should possess at least a high school diploma or equivalent, one year of customer service experience, and preferably one to three years of food service background. Azul Hospitality expects its staff to maintain a neat, clean, and well-groomed appearance consistent with company standards and to demonstrate reliable attendance and commitment. This position is ideal for individuals who thrive in fast-paced environments, enjoy working independently and as part of a team, and are dedicated to enhancing the guest experience through exceptional food and beverage service.