Banquet Captain

Memphis, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $22.00

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Training and development programs

Retirement Plan

Employee assistance program

Uniform allowance

Job Description

The Peabody Banquet Services Department is a prestigious division within a renowned hotel recognized for its commitment to exceptional guest experiences and impeccable service standards. The establishment prides itself on delivering outstanding banquet events, ranging from intimate gatherings to large-scale functions, catering to diverse client needs including weddings, corporate conferences, and social celebrations. The department operates in banquet function areas, meeting rooms, and service areas, ensuring a seamless and elegant service environment even under variable temperature conditions, different noise levels, and both indoors and outdoors settings. The Banquet Supervisor plays a crucial leadership role, directly reporting to the Director of... Show More

Job Requirements

Minimum 18 years of age
1 year experience in banquet food service
TIPS training within 60 days of employment
Fluency in English verbal and written
Ability to compute basic arithmetic
Ability to work variable and extreme hours
Ability to stand and walk for prolonged periods
Ability to lift, carry and store approximately 30 pounds
Ability to bend, squat and reach constantly
Ability to push or pull carts weighing approximately 200 pounds
Ability to lift and carry server tray weighing approximately 50 pounds
Ability to perform job functions with attention to detail, speed and accuracy
Ability to prioritize and organize
Ability to think clearly and resolve problems calmly
Ability to follow directions thoroughly
Ability to work cohesively in a team
Ability to maintain confidentiality
Ability to maintain punctual attendance
Ability to adhere to grooming standards
Certification in TIPS alcohol awareness training within 60 days of employment

Job Qualifications

Minimum 18 years of age to serve alcoholic beverages
1 year experience in banquet food service
TIPS training within 60 days of employment
Knowledge of various food service styles including French service, Russian service, and Butler style service
Fluency in English both verbal and written
Ability to provide clear communication and direction
Ability to compute basic arithmetic
Ability to perform job functions with attention to detail, speed and accuracy
Ability to prioritize and organize
Ability to think clearly and resolve problems calmly using good judgment
Ability to follow directions thoroughly
Ability to understand guests' service needs
Ability to work cohesively with co-workers as part of a team
Ability to work with minimal supervision
Ability to maintain confidentiality of guest information and hotel data
Ability to ascertain and provide departmental training
Ability to direct staff performance and follow up with corrections
Ability to communicate courteously, empathetically and discreetly with guests and staff
Ability to maintain regular and punctual attendance
Ability to adhere to Peabody grooming standards
Commitment to uphold and exemplify Peabody Service Excellence
High school graduate or equivalent vocational training certificate, some college is desirable
Supervisory experience is desirable
Certification of previous training in liquor, wine and food service is desirable
Previous culinary training is desirable
Certification in alcohol awareness programs is desirable
Certification in CPR is desirable
Ability to suggestively sell is desirable
Ability to use property management systems, computers and point of sales systems is desirable
Previous guest relations training is desirable
Familiarity with food and beverage cost controls is desirable
Familiarity with sales and marketing tools for banquets is desirable
Creative ability to decorate food tables and displays is desirable

Job Duties

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
Maintain complete knowledge of correct maintenance and use of equipment and use equipment only as intended
Anticipate guests' needs, respond promptly and acknowledge all guests
Maintain positive guest relations at all times
Be familiar with all hotel services and local attractions to respond to guest inquiries accurately
Resolve guest complaints ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Maintain complete knowledge of service requirements including menu selections, wine characteristics, pricing, group details, special requests, and VIPs
Organize all assigned functions and complete preparation work according to departmental standards
Check storage areas for proper supplies, organization and cleanliness and submit requisitions
Requisition linens, china and silver required for functions
Inspect function areas for cleanliness and proper setup and rectify deficiencies
Coordinate with Chef and Stewarding on menu and equipment requirements
Prepare station assignments for Banquet Servers according to group requirements
Ensure assigned staff reports to work and document attendance
Coordinate breaks and assign stations and sidework to Servers
Conduct pre-function meetings with Servers and review information
Inspect staff grooming and attire and rectify deficiencies
Inspect table, bar, buffet setups for cleanliness and compliance
Ensure replenishment of items as specified
Set out name and escort cards as required
Organize head table assembly and assist guest seating
Meet with group coordinator prior to function and ensure arrangements
Greet guests upon arrival and assist seating
Direct Servers on timing of service
Communicate additional meal requirements to Kitchen
Monitor staff performance and rectify deficiencies
Assist Banquet staff with job functions
Observe guest reactions and confer with staff for satisfaction
Total charges and prepare check for group payment
Ensure unused food and banquet supplies are properly stored
Direct final breakdown and cleanup of function room
Ensure completion of closing duties
Conduct staff training as assigned
Provide feedback on staff performance and report disciplinary issues
Foster a cooperative work climate and maximize morale
Respond promptly to radio communications
Complete maintenance work orders and coordinate urgent repairs
Document information in department log book
Complete all paperwork and closing duties
Review assignments with Manager or Supervisor
Must be certified in TIPS alcohol awareness training within 60 days of employment

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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