Asst General Manager

Nashville, TN, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee training

Career Development

Employee Discounts

Job Description

Avion Hospitality is a dynamic hospitality company committed to delivering exceptional guest experiences and maintaining high operational standards across its portfolio of hotels. With a focus on operational excellence, employee development, and guest satisfaction, Avion Hospitality fosters an environment where innovation and service quality are paramount. The company values teamwork, integrity, and continuous improvement, sustaining a reputation for creating memorable stays and efficient hotel management. Whether accommodating business travelers or leisure guests, Avion Hospitality strives to balance profitability with exceptional service, making it a respected name in the hotel industry.

The role of the Assistant General Manager at Avion Hospitality is crucial for ensuring the smooth day-to-day operations of the hotel in the absence of the General Manager or Manager on Duty. This position serves as a vital link between the hotel’s operating departments and senior management, focusing on optimizing productivity, enhancing guest satisfaction, and supporting the hotel's financial goals. The Assistant General Manager supervises departments including Guest Services, Food and Beverage, Engineering, Accounting, Sales, Housekeeping, and Food Production to guarantee operational efficiency and adherence to company standards. This role demands a proactive leader skilled in problem-solving, team development, and compliance with corporate policies, while simultaneously championing a guest-centric culture.

In addition to managing operations, the Assistant General Manager plays an active role in revenue generation strategies and cost control measures. They collaborate closely with the General Manager and department heads, ensuring that training programs are implemented, employee performance is monitored, and corporate deadlines are met. This hands-on management approach includes engaging personally with guests, supporting the sales team, and fostering a positive, team-oriented working environment. Candidates for this role should expect a challenging yet rewarding work schedule, including long hours, typically averaging a 50-hour workweek, with a strong emphasis on leadership, communication, and operational oversight.

Job Requirements

High school diploma or equivalent
Minimum 2 years supervisory experience in hotel operations
Proficiency in Windows operating systems
Ability to work long hours, typically 50 hours per week
Physical ability to stand for entire shifts
Ability to lift and move up to 20 pounds occasionally
Strong mental acuity for problem evaluation and decision making
Effective interpersonal and communication skills
Ability to assimilate complex information from multiple sources
Ability to handle stressful and high-pressure situations
Willingness to work varied schedules as needed

Job Qualifications

At least 5 years progressive experience in a Rooms or Food and Beverage hotel department
Or 4-year college degree and 2 to 3 years hotel experience in relevant departments
Or 2-year college degree and 3 to 4 years hotel experience in relevant departments
Previous supervisory experience
Proficiency in Windows operating systems
Effective communication and problem-solving skills
Ability to work under pressure and maintain composure
Familiarity with hotel financial information and report generation
Knowledge of service operations and compliance standards

Job Duties

Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
Maintain regular attendance in compliance with company standards
Maintain high standards of personal appearance and grooming
Comply with company rules and regulations including safety standards
Supervise hotel operations in absence of General Manager
Communicate and correct deficiencies in hotel departments
Assist General Manager in revenue generation and employee development
Participate in sales efforts and client engagement
Ensure training and compliance with service standards
Oversee financial procedures including AR/AP, payroll, month-end closing
Enforce Preventative Maintenance and Deep Cleaning Programs
Maintain professional relationships and promote open communication
Support operations during peak periods
Complete required corporate training modules