Assistant Store Manager

Tempe, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $47,000.00 - $1.00

Benefits

Medical Plans

Employer funded health reimbursement account

Dental plans

vision plan

401K traditional and Roth plans

Employer Paid Life Insurance

Employee assistance program

Paid Time Off

Paid holidays

Job Description

Goodwill of Central and Northern Arizona (GCNA) is a nonprofit organization committed to empowering individuals, strengthening families, and building stronger communities through no-cost career development, training, and education services. GCNA operates retail stores that help fund its mission of ending unemployment by offering donated goods to the public at affordable prices. This organization is dedicated to providing opportunities for job growth while fostering an inclusive and welcoming environment centered around its core values: Trust, Collaboration, Engagement, Ownership, and Innovation. With many conveniently located stores, GCNA offers a platform where employees can thrive while making a meaningful impact in their communities. Employment with Goodwill of Central and Northern Arizona also ensures access to a comprehensive total rewards package that supports the health and well-being of its employees and their families.

The position advertised is for a Retail Store Sales Floor Leader based at the Tempe, Arizona location. This role is a full-time position with an annual starting pay of $47,000. Additionally, it is eligible for a monthly performance bonus of up to $1,000, contingent upon meeting specific performance goals. The Sales Floor Leader plays a critical leadership role by managing daily retail operations in the sales floor area to maximize revenue, operating income, and customer satisfaction. This includes overseeing financial management, store and inventory operations, donation processing, and fostering a culture of excellent customer service.

The role demands a hands-on leader who will ensure the store meets budgeted payroll and operating costs while monitoring product levels including floor stock, seasonal back stock, and recycling. The Sales Floor Leader also directs store associates and customer service managers, ensuring all team members are well-trained and aligned with company standards. This position serves as a key holder, closing shift manager, and backup to the Store Manager, demonstrating the high level of responsibility vested in the role.

Furthermore, the position requires collaboration with community businesses and organizations to promote GCNA's mission, as well as partnership with other support departments such as Asset Protection, Human Resources, Safety, and Finance to maintain compliance and further business goals. The Sales Floor Leader is instrumental in building and managing a high-performing team, taking charge of performance management processes including coaching, discipline, staffing, compensation, and development.

The role also involves travel to assist other GCNA locations and attendance at training and development classes. Goodwill emphasizes modeling its core values and driving cultural change initiatives within the organization. Employees in this role benefit from working in a dynamic, mission-driven environment where their leadership contributes directly to community impact and the broader goal of ending unemployment.

Job Requirements

High school diploma or equivalent preferred
one-year work experience in retail management
one-year customer service experience
proficient in Microsoft Office Suite
ability to pass a background check and drug screen where applicable
ability to speak and read English proficiently

Job Qualifications

One-year work experience in retail management
one-year customer service experience
proficient in Microsoft Office Suite
ability to pass a background check and drug screen where applicable
high school diploma or equivalent preferred
ability to speak and read English proficiently

Job Duties

Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production
monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets
ensures payroll costs and operating costs are managed to budget
ensures Team Members deliver excellent customer service to donors and customers
works to de-escalate customer situations while finding an appropriate solution
ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately
partners with community businesses and organizations to promote Goodwill mission
serves as a Goodwill ambassador to the community
leads the day-to-day operations of the sales floor
ensures that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities
acts as a key holder for the store, closing shift manager, and backup to the Store Manager
processes complex sales transactions, including customer returns
ensures that Team Members are operating per company standards and procedures
travels to other GCNA locations to assist stores and attend training
transfers to different stores as business needs dictate
partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance
builds a high-performing team
responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members
plays a critical role in driving company culture change efforts and change management processes
models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation
performs other related duties as assigned