Assistant Store Manager

Insomnia Cookies is a well-established and rapidly growing bakery and delivery company with a strong presence across the United States and beyond. Founded over 20 years ago by Seth Berkowitz in a college dorm room, the company has blossomed into a beloved cult brand. Known for its warm, freshly baked cookies delivered all day and late into the night, Insomnia Cookies combines innovative bakery offerings with fast, reliable delivery, creating a unique and "sweet-easy" customer experience. Headquartered in Philadelphia, Pennsylvania, Insomnia Cookies operates more than 300 stores globally, with a strong footprint in various cities. They have also developed a thriving nationwide shipping and gifting program, allowing cookie lovers to enjoy their products regardless of location. This growth has allowed Insomnia Cookies to maintain its commitment to quality and customer satisfaction while expanding its reach and influence in the bakery and dessert market.

The role of Assistant Bakery Operations Manager (ABOM) at Insomnia Cookies, based in the Austin, TX (Central East) store located at 1401 E. 6th St, is a full-time, hourly leadership position designed as a critical step in the development of future Bakery Operations Managers (BOMs). This role offers the chance to blend operational expertise with leadership development, administrative management, and team mentoring. As an ABOM, employees are expected to manage bakery operations at nearly the level of a BOM, ensuring precision, speed, and accountability in every task. The ABOM role involves hands-on operational execution, working closely with all bakery departments to ensure products meet high-quality standards and that the bakery runs smoothly and efficiently.

Key responsibilities include executing core bakery functions such as inventory rotation, scheduling, staffing coordination, and maintaining administrative checklists. ABOMs play a vital role in upholding strict standards related to product quality, cleanliness, food safety, and guest experience. Additionally, they support ordering processes, ensure inventory accuracy, and help control shrink. On the talent development front, ABOMs contribute to recruiting, interviewing, onboarding, and training new team members while providing ongoing coaching and feedback to promote growth and accountability within the team.

Leadership and ownership are paramount. The Assistant Bakery Operations Manager acts as an extension of the Bakery Operations Manager, taking full control of bakery operations in the BOM's absence. This role demands modeling urgency, operational discipline, and accountability, as well as partnering with area leadership to identify and resolve operational gaps. ABOMs ensure operational continuity throughout leadership changes or staff shortages and prepare themselves for eventual promotion into full bakery management roles.

Success in this role is measured by the ABOM's ability to independently manage all BOM-level tasks, maintain a fully staffed and well-trained team, uphold high operational standards, and build a culture of accountability and consistency. The position offers competitive pay plus bonus eligibility, comprehensive medical, dental, vision and pet insurance, paid vacation and wellness days, career development opportunities, free cookies every shift, and a vibrant, fast-paced team culture. This job is an excellent opportunity for candidates passionate about bakery operations and leadership who seek career growth within a dynamic and innovative company.