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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $15.75 - $22.25
Benefits
competitive pay
bonus eligibility
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
Paid vacation
wellness days
Career development pipeline
Free cookies
Fast-paced team culture
Job Description
Insomnia Cookies is a well-established and rapidly growing bakery and delivery company with a strong presence across the United States and beyond. Founded over 20 years ago by Seth Berkowitz in a college dorm room, the company has blossomed into a beloved cult brand. Known for its warm, freshly baked cookies delivered all day and late into the night, Insomnia Cookies combines innovative bakery offerings with fast, reliable delivery, creating a unique and "sweet-easy" customer experience. Headquartered in Philadelphia, Pennsylvania, Insomnia Cookies operates more than 300 stores globally, with a strong footprint in various cities. They have also developed a... Show More
Job Requirements
- 1+ year leadership experience in restaurant, retail, or hospitality operations
- Ability to perform all bakery roles during peak business periods
- Strong communication and problem-solving skills
- Comfortable working in fast-paced, high-volume environments
- Ability to coach and develop hourly team members
Job Qualifications
- 1+ year leadership experience in restaurant, retail, or hospitality operations
- Strong operational discipline and attention to detail
- Ability to coach and develop hourly team members
- Comfortable working in fast-paced, high-volume environments
- Ability to perform all bakery roles during peak business periods
- Strong communication and problem-solving skills
Job Duties
- Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists
- Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards
- Support ordering, inventory accuracy, and shrink control
- Assist in schedule creation and labor execution to meet operational targets
- Support recruiting, interviewing, onboarding, and training of new staff
- Deliver consistent coaching and real-time performance feedback
- Hold team members accountable to standards while reinforcing a growth mindset culture
- Ensure onboarding and training programs are executed to company standards
- Manage bakery operations independently in the absence of the BOM
- Model urgency, accountability, and operational discipline
- Partner with BOM and Area leadership to identify operational gaps and implement solutions
- Maintain continuity of operations during leadership transitions or staffing shortages
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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