Assistant Manager - Naples/Fort Myers

Pollo Nation is a vibrant restaurant group known for its commitment to delivering high-quality food and exceptional guest experiences. The company has grown significantly and prides itself on fostering an inclusive, team-oriented culture. Pollo Nation is dedicated to operational excellence and continuous improvement, focusing on both outstanding service standards and employee development. They are passionate about cultivating a work environment where all team members feel valued and empowered. The restaurant operates in a temperature-controlled environment with a focus on cleanliness, food safety, and top-tier performance across all operational areas. Pollo Nation values diversity and strives to be an equal opportunity employer, promoting equality in the workplace regardless of race, religion, gender, or other protected statuses.

The Manager in Training (MIT) position at Pollo Nation is an exciting leadership development role designed to prepare individuals for future management positions through comprehensive, hands-on experiences in various aspects of restaurant operations. This full-time role supports daily management functions including food safety adherence, exemplary guest service, efficient labor management, and the development of a highly engaged team. The MIT will work closely with the Training General Manager, Field Training Manager, and other leaders to foster a high-performance culture and ensure operational excellence in a busy restaurant setting.

As a Manager in Training, you will be responsible for overseeing day-to-day restaurant operations to maintain food quality, safety, cleanliness, and consistent customer service. This includes supporting and coaching a team of over 25 employees to perform at their best, modeling excellence in guest interactions, and ensuring compliance with company and regulatory standards. You will assist with scheduling, inventory management, payroll, cash handling, and financial reconciliation, gaining direct exposure to the critical components of restaurant management. Your role will also involve participating in hiring, onboarding, and ongoing training for both hourly team members and future leaders, promoting their growth and engagement.

This role requires a positive, adaptable mindset to embrace change and overcome challenges in a dynamic environment. Effective communication skills and the ability to make sound decisions under pressure are essential to support the restaurant’s smooth operation and continuous improvement. The MIT will conduct daily pre-shift huddles to align the team on service goals and operational priorities, ensuring everyone is motivated and prepared to deliver exceptional guest experiences.

Applicants should have at least a high school diploma or GED, with 3 to 5 years of restaurant industry experience including 2 years in a supervisory or leadership role. ServSafe certification is mandatory, along with proficiency in technology systems such as HRIS platforms and Microsoft Outlook. Basic computer skills, particularly with Excel, are preferred. Physical demands include sitting, standing, walking, and using hands to handle or feel objects regularly. The work environment is designed for safety and comfort with moderate noise levels. By joining Pollo Nation as a Manager in Training, you will embark on a rewarding career path that equips you with the knowledge and skills to become a successful restaurant leader.